Can you help restore my bank account. I unlinked the connection to the bank but QB deleted the entire bank account and 5 years of transations

Hi, kpflude. In QuickBooks Online, disconnecting a bank account will only remove any pending transactions that are still awaiting action.

If the account itself was accidentally made inactive or "deleted," your historical data is usually hidden, not permanently lost. You can bring back a deleted bank account by making it active again in your Chart of Accounts.

Here's how:

1. Go to the Gear icon and select Chart of Accounts.
2. Select the small Gear icon above the Action column and check the Include inactive box.
3. Locate your Tide account (it will have "(deleted)" next to the name).
4. In the Action dropdown, select Make active.

Once the account is active, your transactions should reappear in the account register. However, if specific transactions are still missing, you may need to manually import older data from Tide since bank feeds only pull the last 90 days of data.

After restoring the account, you can safely relink the bank connection. If QuickBooks indeed deleted the account, you can contact our live support team. They can investigate if a backend error occurred during the disconnection.

Feel free to comment below if you have follow-up questions about managing bank connections.