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Visit this post for a list of recent banking issues in QuickBooks Online.
hunter5
Level 2

Cannot connect Barclaycard business Credit card. Have tried several times over 4 days. Been told 6 (SIX) times by Quickbooks this is resolved when it is not...

The error code is 590. I have read similar but not identical threads on this issue. I can see no Barclaycard Business UK OTHER as suggested as a fix. The account is not showing at all and has not been connected before. I have tried in two browsers
25 REPLIES 25
Ashleigh1
QuickBooks Team

Cannot connect Barclaycard business Credit card. Have tried several times over 4 days. Been told 6 (SIX) times by Quickbooks this is resolved when it is not...

Hello Hunter5

 

Welcome to the Community page, 

 

We are currently aware of this issue, there is an investigation on it, which we have added you too. Soon as there are any updates we will let you know via email. 

CB212
Level 2

Cannot connect Barclaycard business Credit card. Have tried several times over 4 days. Been told 6 (SIX) times by Quickbooks this is resolved when it is not...

This is so frustrating.  I've not been able to connect since February.  QB are not being at all helpful.  The only "fix" that might have worked was to download transactions from Barclaycard and upload to QB, but the amounts are all in the wrong columns and I don't know how to turn the negative amounts into positive amounts once they are in QB.  

They keep saying that the issue has been resolved but it hasn't.  I'm completely at a loss as to what to do next to be honest.

BettyJaneB
QuickBooks Team

Cannot connect Barclaycard business Credit card. Have tried several times over 4 days. Been told 6 (SIX) times by Quickbooks this is resolved when it is not...

Thanks for joining us here in the Community, @CB212.

 

Allow me to provide some insights on why you're unable to connect your bank account to QuickBooks Online.

 

Being unable to connect your bank account in the system can be caused by the new banking regulation. It means that  March 14, 2020, bank data can only be downloaded into QuickBooks through Open Banking. This allows customers to share their financial information electronically.

 

For those financial institutions that do not support this feature, are advised to manually import their bank transactions using CSV file uploads until the new connection is made available. 

 

Here's a link that can guide you on how to upload your bank transactions in QBO: Manually upload transactions into QuickBooks Online.

 

Please know that our system is updating the bank feeds to comply with new Open Banking regulations. 

 

You can check out these articles below to learn more about this process, and see what are those financial institutions that currently supports this feature:

I'd also encourage you to visit our QuickBooks Online blog site, to be updated with our news and product developments. 

 

You can always leave a reply below if you have any other questions. I'll make sure you're all set. Have a nice day!

Paul-SLifts
Level 2

Cannot connect Barclaycard business Credit card. Have tried several times over 4 days. Been told 6 (SIX) times by Quickbooks this is resolved when it is not...

Please help!

I too haven't connected since 6th Feb to our 3 Barclaycards, I've called 3 times and on one occasion told to delete the accounts and then re-add them as this would resolve it.

I now can't even re add them!

Which is extremely frustrating as I've read if I hadn't been told to delete them, I could of manually uploaded transactions.  

Our Vat is due to be submitted !

I read that it was resolved Wednesday and received unlimited emails saying the same and my case is closed but its NOT RESOLVED!

When will the issue be resolved? What do I do?

Ashleigh1
QuickBooks Team

Cannot connect Barclaycard business Credit card. Have tried several times over 4 days. Been told 6 (SIX) times by Quickbooks this is resolved when it is not...

Hello Paul-SLifts, 

 

Welcome to the Community page, 

 

For your Barclaycards, do you get any error messages and codes, when you try to reconnect the account? 

Paul-SLifts
Level 2

Cannot connect Barclaycard business Credit card. Have tried several times over 4 days. Been told 6 (SIX) times by Quickbooks this is resolved when it is not...

Hi 

Yes its always error 590, with trying to update at first and now trying to reconnect.

 

thanks

MariaSoledadG
QuickBooks Team

Cannot connect Barclaycard business Credit card. Have tried several times over 4 days. Been told 6 (SIX) times by Quickbooks this is resolved when it is not...

Hi, Paul-SLifts,

 

There's an ongoing is about getting an error 590 for Barclays banking connection in QuickBooks Online (QBO). As an alternative, you can click on the banner to re-authenticate the connection.

 

In the meantime, I suggest reaching out to our support team to include you on the affected list of users. Here's how to reach them.

  1. Sign in to your account.
  2. Click Help.
  3. Select Contact us.
  4. Type your concern.
  5. Click Let's talk.
  6. Select Get a callback.

For future reference, I have these help articles for more information about banking.

 

Please touch base with us if you need further assistance. I'll be right here to help.

Paul-SLifts
Level 2

Cannot connect Barclaycard business Credit card. Have tried several times over 4 days. Been told 6 (SIX) times by Quickbooks this is resolved when it is not...

yes, as mentioned in my first post, I have called 3 times and used the chat online also!

 

On one occasion I was advised to disconnect the Barclaycards, I now can't re add them as receive the same error 590 when trying, the same as when I tried updating the feed.

 

The VAT is due, how do I add all the individual items from each barclaycard?

This is urgent or I will receive a fine for filing late from HMRC. This has been ongoing since February. I was first told it was the banks fault so spent ages trying to get hold of Barclays and then told its QB error. 

 

 

Paul-SLifts
Level 2

Cannot connect Barclaycard business Credit card. Have tried several times over 4 days. Been told 6 (SIX) times by Quickbooks this is resolved when it is not...

I have downloaded my Barclaycard statements for 3 cards.

Can someone tell me how to add each expense separately in the chart of accounts as I can't add the statements in pdf, I think that would be best to ensure I have them matching.

 

I have found the manually upload transactions but I need to do each item as the bank statement date range can't be changed and i lost connection mid month so this would duplicate if I uploaded the pdf.

 

how have you all done this?

Many thanks

JenoP
QuickBooks Team

Cannot connect Barclaycard business Credit card. Have tried several times over 4 days. Been told 6 (SIX) times by Quickbooks this is resolved when it is not...

Hi there, Paul-SLifts.

 

If the transactions were downloaded in a single file, separate them from one file per account. Then, import them one account at a time. Here's how:

 

  1. Go to the Transactions or Banking menu, then click Banking.
  2. Click the drop-down list beside Update, then select File upload.
  3. Click Browse and look for the correct file for the correct account.
  4. Click Next, then select the account.
  5. Click Next again and map the data.
  6. Click Next in the succeeding windows, then click Yes to confirm that you want to continue.
  7. Follow the same steps for the rest of the account.

After all your banking transactions, use this article as a guide to assign categories or find a match: Assign, categorise, edit, and add your downloaded banking transactions.

 

Please add another reply below if you need anything else. 

hunter5
Level 2

Cannot connect Barclaycard business Credit card. Have tried several times over 4 days. Been told 6 (SIX) times by Quickbooks this is resolved when it is not...

Will you PLEASE PLEASE stop emailing me telling me this is resolved when it isn't. Arguably more annoying than the actual problem.

 

 

katherinejoyceO
QuickBooks Team

Cannot connect Barclaycard business Credit card. Have tried several times over 4 days. Been told 6 (SIX) times by Quickbooks this is resolved when it is not...

Thanks for coming back, @hunter5. I appreciate you for voicing out your concerns to us. 

 

The email notification you received from us is system generated and cannot be stopped. Also, It's our medium of communication to notify you if there are any important updates about the investigation. 

 

I'm taking notes of your feedback and will share it with our developers. You may want to update business and account information so you won't be receiving messages anymore. 

 

Feel free to comment below if you have more questions. We're always happy to assist. Have a nice day ahead.  

 

 

dmitransport
Level 1

Cannot connect Barclaycard business Credit card. Have tried several times over 4 days. Been told 6 (SIX) times by Quickbooks this is resolved when it is not...

HI. Having the same issue, I can't connect my commercial HSBC bank account. I tried to upload manually too but no luck.

Thanks

AlcaeusF
Moderator

Cannot connect Barclaycard business Credit card. Have tried several times over 4 days. Been told 6 (SIX) times by Quickbooks this is resolved when it is not...

Welcome to the QuickBooks family, @dmitransport.

 

We want to lend a hand with your concern about the HSBC bank. However, we need more information to provide the right resolution and to get this sorted out.

 

Can you share the specific message you get when you try to connect or manually upload bank transactions? Any additional details will help us determine how to get you back on track.

 

For any problem with uploading manually, I recommended reviewing the downloaded data from your bank. You can check for any invalid characters or information that's causing the import process to fail.

 

Please check out this article about the CSV template format for your reference: Import bank transactions using Excel CSV files.
 
In the meantime, you can visit the following articles to learn more about how to connect the bank successfully, as well as fixing errors:

 

I'm only a few clicks away if you have any other questions. Wishing you and your business continued success.

Ammo999
Level 2

Cannot connect Barclaycard business Credit card. Have tried several times over 4 days. Been told 6 (SIX) times by Quickbooks this is resolved when it is not...

quickbooks are useless when it comes to connecting to bank feeds.  I had similar issues with Natwest - you would think they could get it right for the major banks -but no.

Freeagent from natwest (which they provide for free) works everytime, so its not about clearing cache etc.

 

I have a barclaycard feed too - and like you - got frustrated at the lack of connection - which stopped working after a refresh of data.   My issue was that i wasnt getting a connection - even though QBO itself said the connection was made.  Then when i deleted the barclaycard feed entirely and tried again, i ran into other issues.  

 

This worked for me. 

 

Instead of selecting the icon for the bank you want, use the search bar at the top of the bank feeds.  Then start typing, and you get a different list of banks to choose from. Pick the one most suitable, and try that.  That took me to the banking authentication via a different page and worked for me.

 

Hopefully helps someone else out too

 

 

by the way, why isn't there a thumbs down for your responses Quickbooks?

hunter5
Level 2

Cannot connect Barclaycard business Credit card. Have tried several times over 4 days. Been told 6 (SIX) times by Quickbooks this is resolved when it is not...

Hi all, this FINALLY worked for me today.


Ta

 

 

TarH
Level 1

Cannot connect Barclaycard business Credit card. Have tried several times over 4 days. Been told 6 (SIX) times by Quickbooks this is resolved when it is not...

Its broken for me as well since the 15th April. 

I have found if i totally unlink the feed then relink from scratch it will sync once to pull in the transactions, but the next time i go to update it breaks. Hopefully this will get fixed soon, but its being going on for a few weeks so im not convinced QBO are actually working on it. 

TarH
Level 1

Cannot connect Barclaycard business Credit card. Have tried several times over 4 days. Been told 6 (SIX) times by Quickbooks this is resolved when it is not...

The error i get is :

 

We can’t find this account at your bank

Let’s make sure the right accounts are connected to QuickBooks. This may take a few minutes. (353)
BettyJaneB
QuickBooks Team

Cannot connect Barclaycard business Credit card. Have tried several times over 4 days. Been told 6 (SIX) times by Quickbooks this is resolved when it is not...

I appreciate the update that you gave regarding your banking concern, @TarH.

 

I'd like to ensure that this matter will be taken care of so you can get back to business.

 

Once any update about this banking matter are made available, rest assured you'll be notified since you've reported this issue already. If you haven't received any, you may consider reaching out to our Customer Care Team again. They have the tools that can check the status of this issue.

 

Here's how to reach them:

  1. Click on Help at the top menu bar.
  2. Hit on the Contact Us button.
  3. Enter a brief description of the issue in the What can we help you with? box.
  4. Press on Let's talk.
  5. Select on Get a callback.
  6. Key in your contact details, then tap on Confirm my call.

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For now, I'd recommend uploading your bank transactions manually into the system to get your work done.

 

To do that:

  1. In QuickBooks Online, go to the Banking menu or Transactions menu. Then select the Banking tab.
  2. Select the blue tile for the account you want to upload the transactions into.
  3. Select the Link account ▼ dropdown and then Upload from file.
  4. Select Browse and then select the file you downloaded from your bank. Then select Next.
  5. In the QuickBooks account ▼ dropdown, select the account you want to upload the transactions into. Then select Next.
  6. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks. Then select Next.
  7. Select the transactions you would like to import. Then select Next.
  8. Select Yes.
  9. When you're ready, select Let's go.

For complete details about this process, please see this link: Learn how to get transactions from your bank or credit cards and manually import them into QuickBook...

 

To add up, you can always scan through this article that provides information about fixing connection errors for Open Banking: Here's how you can fix Open Banking errors in QuickBooks.

 

Let me know how things turn out by leaving a reply below. I'll be right here to help. Take care!

TarH
Level 1

Cannot connect Barclaycard business Credit card. Have tried several times over 4 days. Been told 6 (SIX) times by Quickbooks this is resolved when it is not...

Still Not working, can i get some timeline on when we will be able to connect our Compnay Barclaycard back to Quickbooks, Been months now. 

Ashleigh1
QuickBooks Team

Cannot connect Barclaycard business Credit card. Have tried several times over 4 days. Been told 6 (SIX) times by Quickbooks this is resolved when it is not...

Hello TarH, thanks for posting on this thread. So you can connect Barclaycard up in Quickbooks it is available to connect to if you have a look at this link it shows you all the banks you can connect to in Quickbooks that are available here 

TarH
Level 1

Cannot connect Barclaycard business Credit card. Have tried several times over 4 days. Been told 6 (SIX) times by Quickbooks this is resolved when it is not...

Clearly you have not read the thread. Yes i know i can connect it . It used to work fine then 2 months ago it stopped syncing, went through with support getting working again, by removing the link from the account then re adding it, i can get it to sync once. The if you update account the link is broken again. 

Mark_R
QuickBooks Team

Cannot connect Barclaycard business Credit card. Have tried several times over 4 days. Been told 6 (SIX) times by Quickbooks this is resolved when it is not...

Allow me to provide some clarification and help you from there, @TarH.

 

At this time, our product engineers are already coordinating with Barclaycard bank. And we don't have the exact time frame when the issue will be resolved. Rest assured that we'll get back to this post once we received an update from our product engineers.

 

In the meantime, you can consider uploading your bank transactions manually in your QuickBooks Online (QBO). To do so, you can follow the detailed steps provided by my peer BettyJaneB above.

 

Also, to ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team if you haven't yet. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-59532.

 

You might want to read this article to learn how to categorise your downloaded transactions: Categorise and match online bank transactions in QuickBooks Online.

 

Thank you for your patience while we're working on this. If you have any other questions, feel free to comment below. Have a great day.

16a
Level 2

Cannot connect Barclaycard business Credit card. Have tried several times over 4 days. Been told 6 (SIX) times by Quickbooks this is resolved when it is not...

I am having the same problem. have not been able to connect to Barclaycard for over 8 weeks now. QB being completely useless in their customer service in terms of sorting this or updating as to when it will be fixed. I expect they will respond to this to say they are aware of it and I can manually import. Actually I can not manually import other than once a month after a statement has been issued. therefore my accounts and invoicing to my customers ism being delayed. Seriously crap customer service QB. 

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