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Visit this post for a list of recent banking issues in QuickBooks Online.
GrahamChm
Level 3

Cannot connect to Co-operative Bank business account...

Hi,

I can't connect my Co-operative Bank business account because the web address Quickbooks is trying to connect to is the old address for their business banking log-in page. I need to someone to update it, please. It's been two weeks now and I've gone through all the online and telephone tech support with no answers.

Thanks, Graham.

133 REPLIES 133
TaliaI
QuickBooks Team

Cannot connect to Co-operative Bank business account...

Hello Graham,

 

Are you trying to connect to a business or personal account?

 

Thanks,

 

Talia

GrahamChm
Level 3

Cannot connect to Co-operative Bank business account...

Hi Talia,

It's a business account.

GrahamChm
Level 3

Cannot connect to Co-operative Bank business account...

The current link Quickbooks are using for the business account is out of date and has been changed by The Co-operative Bank. It leads to the page for logging into personal accounts only now. That's why it's no longer working. The new link is -https://digital-business.co-operativebank.co.uk/corp/AuthenticationController?FORMSGROUP_ID__=Authen...

TaliaI
QuickBooks Team

Cannot connect to Co-operative Bank business account...

Thank you for confirming this. We have created a case ready to raise to the banking engineers, we will be in touch via email for further information.

 

Thanks,

 

Talia

GrahamChm
Level 3

Cannot connect to Co-operative Bank business account...

I've spoken to the Co-op Bank tech support team. They say you need to change your link.

limeburnhill
Level 1

Cannot connect to Co-operative Bank business account...

Hello Quickbooks

I am experiencing the same problem with trying to connect to my Cooperative Business Account through Quickbooks. Having read the above email trail it seems that Quickbooks needs to update to the new Coop Business link. Is this being done please? With an end of quarter looming this is getting urgent. 

Thanks Georgina 

 

BettyJaneB
QuickBooks Team

Cannot connect to Co-operative Bank business account...

Thanks for bringing this concern to my attention, @limeburnhill.

 

I'm with you in ensuring that your Cooperative Business Account will be connected to QuickBooks Online. 

 

Once a financial institution is supported by QuickBooks Online, the banking link should be updated whenever it is released from the bank. Since this isn't your case, I'd recommend reaching out to our Customer Care Team so they can better isolate this matter. They have the ability to open an investigation if necessary. 

 

Having that said, let me share these resources about connecting your bank account into QuickBooks Online for your future reference:

Meanwhile, you may still be able to download transactions from your bank's website and upload them to QuickBooks Online. Please see these articles for more details about the process:

This should get you pointed in the right direction.

 

I'm just a post away if you have any questions about these steps or QuickBooks. Take care!

JamesW2
Level 2

Cannot connect to Co-operative Bank business account...

Graham have you resolved this issue?

 

I am trying to add 2 clients who both use Co-operative Bank business account and I am experiencing the same issues. 

GrahamChm
Level 3

Cannot connect to Co-operative Bank business account...

Not yet, unfortunately. Both the Co-op and Quickbooks are aware of it. Co-op say that Quickbooks need to update their feed. I think Quickbooks need to update the link they are trying to connect to. This has been going on for at least 3 weeks now. God knows how long it’ll be before they finally just talk to each other and sort it out. 

lfullock
Level 2

Cannot connect to Co-operative Bank business account...

I’m also having the same problem trying to connect my co-operative business account. Any news on this being resolved anytime soon?

katherinejoyceO
QuickBooks Team

Cannot connect to Co-operative Bank business account...

Thanks for joining in the thread, @lfullock. I've checked to see if there's any report similar to this issue about connecting the Co-operative Business Bank, but we didn't receive any.

 

I highly recommend following the advice provided above by my colleague @BettyJaneB to directly contact us. Our Customer Care Support can help you escalate the issue to the banking team to conduct further research and link your company to the investigation. This way, you'll be notified through email and keep you updated for its progress.

 

Let us know if you need help with anything else. We're always here to lend a helping hand. Take care!
 

GrahamChm
Level 3

Cannot connect to Co-operative Bank business account...

There are several people who have reported this on the forum. About three have replied to my thread alone. It’s been at least three weeks I’ve been chasing this with ZERO resolution so far. What use is another person reporting this going to do? SPEAK TO THE CO-OPERATIVE BANK AND GET IT SORTED, PLEASE. 

JaneD
Moderator

Cannot connect to Co-operative Bank business account...

This issue has already been resolved, GrahamChm.

 

Since you're still having trouble connecting the Co-operative bank, I highly recommend contacting our QuickBooks Self-Employed (QBSE) Support Team. They will be able to initiate a screen-sharing session to check your online banking settings and help you further.

 

Here's how to reach them:

  1. Sign in to your QBSE account.
  2. Go to Help and click on Contact us.
  3. Enter your concern and select Continue.
  4. Choose the Start a chart option.

I'm linking an article just in case you might encounter duplicate transactions in QBSE.

 

That will get you in touch with one of our experts. Keep me posted how it goes. I'll be around to help.

GrahamChm
Level 3

Cannot connect to Co-operative Bank business account...

Done that. Twice. This not an issue with anything I am doing. The issue is the connection between Quickbooks and the new Co-op Bank online business site. Hence why there are at least 8-10 people having the same issue. I’m so tired of saying this. 

RenjolynC
QuickBooks Team

Cannot connect to Co-operative Bank business account...

We'd like to investigate this issue further, GrahamChm.

 

I'd recommend contacting our Phone Support Team by following the steps provided by my colleague JaneD. This is to check the connection between your company and the bank, as well as get this issue resolved.

 

Feel free to reach out to us if you have more questions. Thanks.

GrahamChm
Level 3

Cannot connect to Co-operative Bank business account...

Already done that. Did it 3 weeks ago.

John C
QuickBooks Team

Cannot connect to Co-operative Bank business account...

Hi GrahamChm

 

Your banking issue was raised to our banking engineers by my colleague Talia and we are waiting for an update, as soon as we have any further updates or a resolution we will contact you.

dkc555
Level 3

Cannot connect to Co-operative Bank business account...

We are having the same issue, our co-operative business account will not link with quickbooks, we have tried live chat with QB and tried several times with Co-Op but so far we don't have a resolution.

GrahamChm
Level 3

Cannot connect to Co-operative Bank business account...

I've been waiting for answers for about a month now. Nothing. They need to speak to each other but I'll bet they aren't. It's infuriating. I'm going to have to move my accounts to another bank now. I don't have time for that though, trying to run a business.
dkc555
Level 3

Cannot connect to Co-operative Bank business account...

I'm just the same. I've tried from both sides and we aren't getting anywhere. Co-Op balmes QB, QB blames Co-Op, and so on. We are going to use the current account switching service and shift to Lloyds, at least we know that it will only take a week and it should be resolved. Its just so frustrating being told to try logging in again and again, even when you've tried everything. Best of luck with it!

GrahamChm
Level 3

Cannot connect to Co-operative Bank business account...

And you!
robtv
Level 3

Cannot connect to Co-operative Bank business account...

This is getting crazy, I now cant connect to any of the 3 bank accounts i use within quickbooks. Its shocking rubbish. Two are Co op and one is Tescos bank. Luckily however the 'Engineers' have been working on it for 3 months now. Im quitting Quickbooks, its a flawed product with rubbish support

PreciousB
Moderator

Cannot connect to Co-operative Bank business account...

Thanks for joining this conversation, robtv.

 

Each business is unique, along with their needs, so I can see how important online banking is for you.

 

As I've checked my resources, our Engineering Team is still working diligently on a resolution. In the meantime, we’re asking for your patience and understanding while we’re continuing to fix on this. I'll keep you posted on this thread as soon as an update is received.

 

We are actively working on a permanent solution and should see a fix soon. In the meantime, I suggest uploading the bank transactions using a Webconnect file.

  1. Go to Banking on the left panel.
  2. Choose Banking at the top then click File Upload. If you’ve never connected an account, select Upload transactions manually at the bottom of the screen.image.png
  3. Click Browse and choose the file you saved in Step 1.
  4. Hit Next and follow the on-screen instructions.
  5. Lastly, select Let's go! or Finish.

Thank you for your patience while we're working to resolve this. Please let me know if you have other questions about QuickBooks Online.

PhilVPPS
Level 1

Cannot connect to Co-operative Bank business account...

I am having exactly the same issue.  I have been unable to download any transactions now since the 8th July.  What is the status of this?  Reading the reports in this thread I can not believe it has taken this long to resolve this issue.