I can't connect my Co-operative Bank business account because the web address Quickbooks is trying to connect to is the old address for their business banking log-in page. I need to someone to update it, please. It's been two weeks now and I've gone through all the online and telephone tech support with no answers.
The current link Quickbooks are using for the business account is out of date and has been changed by The Co-operative Bank. It leads to the page for logging into personal accounts only now. That's why it's no longer working. The new link is -https://digital-business.co-operativebank.co.uk/corp/AuthenticationController?FORMSGROUP_ID__=Authen....
I am experiencing the same problem with trying to connect to my Cooperative Business Account through Quickbooks. Having read the above email trail it seems that Quickbooks needs to update to the new Coop Business link. Is this being done please? With an end of quarter looming this is getting urgent.
Thanks for bringing this concern to my attention, @limeburnhill.
I'm with you in ensuring that your Cooperative Business Account will be connected to QuickBooks Online.
Once a financial institution is supported by QuickBooks Online, the banking link should be updated whenever it is released from the bank. Since this isn't your case, I'd recommend reaching out to our Customer Care Team so they can better isolate this matter. They have the ability to open an investigation if necessary.
Having that said, let me share these resources about connecting your bank account into QuickBooks Online for your future reference:
Meanwhile, you may still be able to download transactions from your bank's website and upload them to QuickBooks Online. Please see these articles for more details about the process:
This should get you pointed in the right direction.
I'm just a post away if you have any questions about these steps or QuickBooks. Take care!
Not yet, unfortunately. Both the Co-op and Quickbooks are aware of it. Co-op say that Quickbooks need to update their feed. I think Quickbooks need to update the link they are trying to connect to. This has been going on for at least 3 weeks now. God knows how long it’ll be before they finally just talk to each other and sort it out.
Thanks for joining in the thread, @lfullock. I've checked to see if there's any report similar to this issue about connecting the Co-operative Business Bank, but we didn't receive any.
I highly recommend following the advice provided above by my colleague @BettyJaneB to directly contact us. Our Customer Care Support can help you escalate the issue to the banking team to conduct further research and link your company to the investigation. This way, you'll be notified through email and keep you updated for its progress.
Let us know if you need help with anything else. We're always here to lend a helping hand. Take care!
There are several people who have reported this on the forum. About three have replied to my thread alone. It’s been at least three weeks I’ve been chasing this with ZERO resolution so far. What use is another person reporting this going to do? SPEAK TO THE CO-OPERATIVE BANK AND GET IT SORTED, PLEASE.
This issue has already been resolved, GrahamChm.
Since you're still having trouble connecting the Co-operative bank, I highly recommend contacting our QuickBooks Self-Employed (QBSE) Support Team. They will be able to initiate a screen-sharing session to check your online banking settings and help you further.
Here's how to reach them:
I'm linking an article just in case you might encounter duplicate transactions in QBSE.
That will get you in touch with one of our experts. Keep me posted how it goes. I'll be around to help.
Done that. Twice. This not an issue with anything I am doing. The issue is the connection between Quickbooks and the new Co-op Bank online business site. Hence why there are at least 8-10 people having the same issue. I’m so tired of saying this.
We'd like to investigate this issue further, GrahamChm.
I'd recommend contacting our Phone Support Team by following the steps provided by my colleague JaneD. This is to check the connection between your company and the bank, as well as get this issue resolved.
Feel free to reach out to us if you have more questions. Thanks.
Your banking issue was raised to our banking engineers by my colleague Talia and we are waiting for an update, as soon as we have any further updates or a resolution we will contact you.
I'm just the same. I've tried from both sides and we aren't getting anywhere. Co-Op balmes QB, QB blames Co-Op, and so on. We are going to use the current account switching service and shift to Lloyds, at least we know that it will only take a week and it should be resolved. Its just so frustrating being told to try logging in again and again, even when you've tried everything. Best of luck with it!
This is getting crazy, I now cant connect to any of the 3 bank accounts i use within quickbooks. Its shocking rubbish. Two are Co op and one is Tescos bank. Luckily however the 'Engineers' have been working on it for 3 months now. Im quitting Quickbooks, its a flawed product with rubbish support
Thanks for joining this conversation, robtv.
Each business is unique, along with their needs, so I can see how important online banking is for you.
As I've checked my resources, our Engineering Team is still working diligently on a resolution. In the meantime, we’re asking for your patience and understanding while we’re continuing to fix on this. I'll keep you posted on this thread as soon as an update is received.
We are actively working on a permanent solution and should see a fix soon. In the meantime, I suggest uploading the bank transactions using a Webconnect file.
Thank you for your patience while we're working to resolve this. Please let me know if you have other questions about QuickBooks Online.
I am having exactly the same issue. I have been unable to download any transactions now since the 8th July. What is the status of this? Reading the reports in this thread I can not believe it has taken this long to resolve this issue.