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deodutus
Level 1

Cant import trips from mile IQ it give me an error even though file is CVS as quickbooks requests

 
1 REPLY 1
IamjuViel
QuickBooks Team

Cant import trips from mile IQ it give me an error even though file is CVS as quickbooks requests

I'm here to help you resolve this error, @deodutus.

 

Let's start by accessing your account using a private browser or an incognito browser.  This way, we can isolate this error for possible browser-related. You can use either of these keyboard shortcuts: 

  • Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Firefox)
  • Control + Option + P (Safari)

Also, let's review the format of the MileIQ CSV file. When importing, make sure the "notes' column is leave blank. I've added a screenshot for your reference below: 

Also, check the format of the date, make sure to remove the time beside it or any unwanted symbols.

 

If the error persists, it would be best to get in touch with our Customer Care Team. An  agent will be able to check on your mileage file via secured environment and further assist you via secured remote access session.

 

Get back to us here if you have other questions about importing data into your QuickBooks account. I'm always here to help.

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