cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Visit this post for a list of recent banking issues in QuickBooks Online.
Oldenm
Level 1

CapitalOne (UK) error code 102

Hi,

 

I am unable to connect to my Capital One UK account, this is what comes up:

Looks like the connection to CapitalOne (UK) isn’t available right now.  Try again in a few hours. (102)

Tried a number of times, also logged out and back in several times.

7 REPLIES 7
Anonymous
Not applicable

CapitalOne (UK) error code 102


Hi Oldenm,

 

I can certainly help you with this.

 

Can you attempt this connection using an Incognito or InPrivate browsing window on your device or computer.

 

Be sure to log out of any sessions on your online banking with Capital One directly on both the browser and log out completely from any banking apps and closing them also.

 

Let me know if you need anything further

Oldenm
Level 1

CapitalOne (UK) error code 102

Hi,

 

I have attempted to add my CapitalOne account with both Safari and Firefox in private windows with no other active sessions on any device but to no avail, I get the same error code as before.

 

Regards

Anonymous
Not applicable

CapitalOne (UK) error code 102

Hi Oldenm,

 

Thank you for getting back to us.

 

I have researched the error code you received (102) and found out that this usually means your bank's website is experiencing technical difficulties, undergoing maintenance or there is a server issue between the bank's website and QuickBooks Online.

 

I have been informed that it would be best to wait at least a day before tying to update again, to give your bank time to fix any problems with their servers.

 

Please let me know if there is anything else I can help with. :)

Smartsy
Level 1

CapitalOne (UK) error code 102

Did you get anywhere with this? I have had the same problem for 9 days now with Santander 

JamesPaulE
QuickBooks Team

CapitalOne (UK) error code 102

Hello, Smartsy.

 

For Capital One UK, as of now, we haven't received a word from our engineers that this is a reported issue. It looks like you've done all you could to resolve this. I'd recommend contacting our phone support for further assistance. They'll be able to check what's causing the error code in the system.

 

Their contact details can be found here: https://community.intuit.com/articles/1191876.

 

As for Santander, we have a reported issue where users would encounter Error 102. Our engineers are working with the bank to resolve this. Please note that all banks have different connection servers. The issue in Santander isn't related to the one in Capital One UK.

 

In the meantime, you can try uploading your bank transactions manually into QuickBooks Online. For steps and details how, you can check this article here: https://community.intuit.com/articles/1145233.

 

We appreciate everyone's concern and patience on this issue. If there's anything else we could do for you, please let us know. We're here to help.

Dan D1
Level 1

CapitalOne (UK) error code 102

Looks like the connection to CapitalOne (UK) isn’t available right now.

Try again in a few hours. (102)

 

Tried Incognito and have been able to log in successfully directly with Capital One. Been occurring for over 24hrs now.

 

 

MirriamM
Moderator

CapitalOne (UK) error code 102

Welcome to this thread, Dan D1

 

Error 102 means that QuickBooks Online is unable to connect to your bank’s website at the moment. These errors usually fix themselves within 24 hours.

 

To help us resolve the problem, we can perform manual refresh into your bank account. Here’s what you’ll need to do:

  1. Click Banking from the left menu.
  2. On the Banking page, click Update button from the upper right hand.
  3. If you still can’t connect, please wait 2 or 3 hours and try again.

However, if the error persists, I invite you to contact our QuickBooks Customer support. They have the necessary tools to pull up your account in a secure environment and determine what caused the error.

 

Here's how to reach them:

  1. Click the Help icon on the top right.
  2. Click Contact Us button at the bottom.
  3. Enter a short description about your concern.
  4. Click on Let's talk.
  5. Choose the method on how you'd be connected to support.

See screenshot below for your visual reference: 

 

For additional, I'm adding this article for your guidance: What to do if you didn't enter an opening balance in QuickBooks Online.

 

Stay in touch with me if you any other questions by adding a comment below. I'm always here for you. Have a great day!

Need to get in touch?

Contact us