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Visit this post for a list of recent banking issues in QuickBooks Online.
EstherY
Moderator

Changes to HSBC, NatWest, RBS & Lloyds Direct Feeds

Our direct feed connections for HSBC, NatWest, RBS and Lloyds are being updated to be more accurate, giving you enhanced speed and smart ways to manage your money. 

 

If you've been informed about an upcoming change to your connection, or if you see the error message below, you'll need to reconnect to your bank account.

 

"Your Bank is making a change. Until you upgrade your bank connection, your transactions will stop automatically flowing into QuickBooks. To upgrade your connection, you will need to reconnect your account. (390)"

 

To avoid any interruptions to your bank feed, follow the steps below to complete the upgrade by 31st July.

 

Note: We recommend following these steps in a web browser. If you're using the QuickBooks Mobile app, the error will redirect you to a web browser. If you see the bank error “We’re sorry. Your bank is no longer participating in our Online Banking feature”, please reach out to the affected bank directly for more information.

 

Step 1: Review your bank transactions

Before you disconnect your account, review the transactions QuickBooks already downloaded from your bank. This prevents it from downloading duplicates when you reconnect.

1. Go to the Banking menu or Transactions menu.

2. Select the blue bank square for the bank account you need to disconnect.

3. Select the For Review tab.

4. Follow the steps to add, review, or match the transactions on the list.

 

Step 2: Disconnect the bank account

1. Go to the Banking menu or Transactions menu.

2. Select the blue bank square for the bank account you need to disconnect.

3. Select the Edit ✎ icon in the tile for the bank account you want to update. Then select Edit account info.

4. Select the Disconnect this account on save checkbox.

5. Select Save and close.

 

Step 3: Reconnect the bank account

1. Go to the Banking menu or Transactions menu.

2. Select Add account or Link account.

3. Follow the steps to connect the account to online banking again.

 

 

Open Banking

If you need to know any further information on open banking or have any questions, you can find them here

 

 

Some HSBC account types are not supported by Open Banking. HSBC Open Banking currently supports feeds for the following HSBC UK account types:
  • Current Account
  • Savings Account
  • Deposit Account
  • Credit Cards
  • Foreign Currency Account
 
UK account holders who have an Intuit QuickBooks bank feed currently set up in HSBC Business Internet Banking for an account type that isn’t supported by HSBC Open Banking will need to manually import these transactions into QuickBooks.

 

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