This isn't the kind of experience we want you to have with the Co-op bank feeds in QuickBooks Online (QBO), @ian29. That's why I'm here to share details about this.
Since the Community is a public forum, and we'll need to collect some personal information to further investigate the cause why you're still experiencing issues with the Co-op bank feeds in QBO, I encourage you to reach out to our Customer Care team. They have all the necessary tools to check the issue and guide you with a fix.
In the meantime, you can manually import your transactions to QBO to keep your Co-op Bank account updated. You can refer to this article for the step-by-step guide: Upload transactions into QuickBooks Online.
Once uploaded, you'll have to review and/or match the transactions to the existing entries in QuickBooks. This is to keep your financial data accurate. For the step-by-step guide, kindly refer to this article: Categorise online bank transactions in QuickBooks Online. It also contains instructions about excluding personal and duplicate transactions.
Additionally, I'd also recommend reconciling your accounts every month. This is to monitor your income, expenses, and detect any possible errors accordingly. To learn more about this, you can refer to this article: Reconcile an account in QuickBooks Online. It includes information about editing completed reconciliations.
Please don't hesitate to comment below if you have other banking concerns and inquiries about managing your transactions in QBO. I'm always here to help. Take care always.
