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Visit this post for a list of recent banking issues in QuickBooks Online.
phillipwingfield
Level 2

Connecting a HSBC Kinetic Account

I cant connect my HSBC Kinetic account. Under HSBC Business Banking logon it says my username is incorrect (Its not) 

 

Has anyone else has this problem and how have you got over it? 

28 REPLIES 28
Ashleigh1
QuickBooks Team

Connecting a HSBC Kinetic Account

Hello Phillipwingfield, 

 

Welcome to the Community page, 

 

Can you try clearing your cache and cookies, close the browser down, reload it and try and connect to it again, see if that resolves the issue you have been getting. This link will help you with this. 

phillipwingfield
Level 2

Connecting a HSBC Kinetic Account

No, that hasn't helped. I am able to connect from the Bank App but not the Quickbooks desktop, is this type of account supported? HSBC Advertise it is supported but it doesn't look like it is?

EmmaM
QuickBooks Team

Connecting a HSBC Kinetic Account

Hello Phillip, when you try to connect does the url for the HSBc  account in QuickBooks match what you use when you sign into HSBC Online?

phillipwingfield
Level 2

Connecting a HSBC Kinetic Account

No, this is a specific type of account - HSBC Kinetic. Its not HSBC Business or personal. I can see from the forums im not the only one with this issue?

Ashleigh1
QuickBooks Team

Connecting a HSBC Kinetic Account

Hello Phillip, So you can only connect it using the QBO app on a mobile and only on android is supported at the moment. 

Az Khan
Level 2

Connecting a HSBC Kinetic Account

Hi,

 

I have HSBC Kinetic on Android. Can someone please help me with a step by step on how to link it to my QBO account?

 

When I try and add it via add banking and click HSBC Kinetic I get

"HSBC Kinetic does not support redirection from a personal computer to a mobile device for authentication. Please retry your third party request by logging into their service using your mobile device browser or App. This will allow the redirection to the HSBC Kinetic app for authentication."

 

I could do with a step by step please!!! I'm sick of manual entry!!!

 

I have tried this on mobile and web.....

AileneA
QuickBooks Team

Connecting a HSBC Kinetic Account

Hello, Az Khan. 

 

This is not the kind of situation we want you to experience in QuickBooks Online. Let's try logging in to your account using a web browser. From there, we can link your HSBC Kinetic.  

 

You can follow the step-by-step process below in linking your account in QuickBooks Online

 

  1. Click Banking in the left panel and go to the Banking tab.
  2. From the Banking page, click the Link account
  3. Search for HSBC Bank and select one of the following:
    1. HSBC Bank (UK) - Business Banking - Current Accounts if you are connecting a Current account only
    2. HSBC Bank (UK) - Business Banking - Other Accounts if you are connecting a Savings Account or Credit Card
  4. Press Continue and follow the on screen instructions. 

 

However, if you're still unable to link your account, I'd recommend visiting your bank's website and copy its URL. Then, paste it in the Connect an account window's search box. This will let you log in to your correct bank. 

 

Once connected, QuickBooks will automatically download your most recent transactions. To help you manage and categorise your bank transactions, see these articles for your reference: 

 

 

Lastly, try logging in using your mobile device and check if the bank is already linked using your mobile app. If the issue persists, you can refer to this article. It tackles the process and troubleshooting steps to fix an issue in the mobile app: Troubleshooting Quick-Start Guide for the QuickBooks app.   

 

Stay in touch if you have any other concerns or questions about QBO. I’ll be right here to answer them for you. Have a good one. 

Ed Coton
Level 2

Connecting a HSBC Kinetic Account

QuickBooks don't seem to understand that HSBC Kinetic is a different type of account. It is accessible only via an app and does not have a web URL. Please can somebody from QuickBooks confirm that it is possible to connect an HSBC KINETIC account, and provide step by step instructions. This is NOT THE STANDARD Instructions that have been given above.

Ashleigh1
QuickBooks Team

Connecting a HSBC Kinetic Account

Hello Ed Coton, thanks for posting on this thread, so you can connect to HSBC Kinetic however it is only available on android currently. 

Ed Coton
Level 2

Connecting a HSBC Kinetic Account

Despite the fact that on the Android App it says that this feature is not available on Android!!!!

Az Khan
Level 2

Connecting a HSBC Kinetic Account

Hi Ashleigh1 

 

Please can you give a step by step on this process.

 

Like I have said I have kinetic and android and no joy.

 

 

Pls pls pls do not respond with the usual how to add a bank. Its insulting as I have many banks on my account already so know how to add them.

 

All can be done easily except for Kinetic. So pls tell us all HOW??? 

 

Thanks Az

 

 

 

phillipwingfield
Level 2

Connecting a HSBC Kinetic Account

And despite the fact the HSBC Website advertises the link with Quickbooks!!! 

 

It annoyed me so much I opened an account with Barclays instead. The application process was much faster and smoother than HSBC, wish I had just done that in the first place. I would recommend! 

Az Khan
Level 2

Connecting a HSBC Kinetic Account

Here's the error message

"HSBC Kinetic does not support redirection from a personal computer to a mobile device for authentication.
Please retry your third party request by logging into their service using your mobile device browser or App.
This will allow the redirection to the HSBC Kinetic app for authentication."

 

Done it all ways and no joy.

Joesem M
QuickBooks Team

Connecting a HSBC Kinetic Account

Hi there, @Az Khan.

 

I can see here that you’ve posted twice in which this is the duplicate post: https://quickbooks.intuit.com/learn-support/en-uk/other-questions/re-can-we-link-hsbc-kinetic-uk-acc...

 

You can refer to the resolution provided by my colleague.

 

If you need further assistance while working with QuickBooks, you can always drop a comment below. Have a great day ahead

Cole19841
Level 1

Connecting a HSBC Kinetic Account

Do we have a timescale for when it will be compatible with Apple please?

Az Khan
Level 2

Connecting a HSBC Kinetic Account

Good question... Its not even working for android yet.... so who knows :-)

Ashleigh1
QuickBooks Team

Connecting a HSBC Kinetic Account

Hello Cole19841, Thanks for posting on this thread, so we do not have any time frame at the moment of when it will be come available on apple. 

Az Khan
Level 2

Connecting a HSBC Kinetic Account

Ashleigh1

 

Question re android. Have you got even 1 member with it working on android with Kinetic yet???

 

If so please can we get detailed instructions as every possible/way has been tried by many of us with no joy.

 

Thanks

Az

 

 

 

EmmaM
QuickBooks Team

Connecting a HSBC Kinetic Account

Hello Az Khan, Here are some steps to go through, can you disable any banking app on your device, turn on 4g as a network rather than wifi, go via the browser on your phone, sign in to QuickBooks, go to banking> add bank > type in the bank name> follow the confirmation and security. Thanks 

Az Khan
Level 2

Connecting a HSBC Kinetic Account

Hi Emma,

 

I have uninstalled HSBC Kinetic app on Android and turned off WIFI.

 

Logged into QBO via the browser, gone to banking, clicked add account, clicked HSBC Kinetic, clicked continue for the 3 months authorisation and then i get 

"HSBC Kinetic does not support redirection from a personal computer to a mobile device for authentication.

Please retry your third party request by logging into their service using your mobile device browser or app.

This will allow the redirection to HSBC Kinetic app for authentication" Pic attached....

 

So any further ideas? iI have been trying since January to get past this stage.......3 months now.

LieraMarie_A
QuickBooks Team

Connecting a HSBC Kinetic Account

Hi there, @Az Khan.

 

Since you're still getting the same issue, I encourage reaching out to our Support Team team. This way, a representative can review why you're unable to connect the HSBC Kinetic to QuickBooks Online and investigate this further.

Here's how:

  1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose Get a callback.
    help.JPG


These instructions are also available from our guide on contacting QuickBooks Online support for your convenience. 

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

ArronL
Level 1

Connecting a HSBC Kinetic Account

Currently Quickbooks only supports Android connect to Kinetic and not IOS at present.

 

In order to connect your kinetic account to Quickbooks using Open Banking, you need to initiate the journey from your mobile device where the Kinetic app is installed. Open the QB app or log into QB browser then select HSBC Kinetic from the list of account providers. This should open the HSBC kinetic app for you to authenticate yourself and approve the request. Once this step is complete, it should then re-direct you back to the QB app or QB web page where you started the journey. 

 

The journey will not work where the journey is initiated from a personal computer browser it must be the initiated from the device the app is installed on.

 

I hope this helps.

ArronL
Level 1

Connecting a HSBC Kinetic Account

Currently Quickbooks only supports Android connect to Kinetic and not IOS at present.

In order to connect your kinetic account to quickbooks using Open Banking, you need to initiate the journey from your mobile device where the Kinetic app is installed. Open the QB app or log into QB browser then select HSBC Kinetic from the list of account providers. This should open the HSBC kinetic app for you to authenticate yourself and approve the request. Once this step is complete, it should then re-direct you back to the QB app or QB web page where you started the journey.

The journey will not work where the journey is initiated from a personal computer browser it must be the initiated from the device the app is installed on.

I hope this helps.

ArronL
Level 1

Connecting a HSBC Kinetic Account

Hi Az,

 

Currently Quickbooks only supports Android connect to Kinetic and not IOS at present.

In order to connect your kinetic account to quickbooks using Open Banking, you need to initiate the journey from your mobile device where the Kinetic app is installed. Open the QB app or log into QB browser then select HSBC Kinetic from the list of account providers. This should open the HSBC kinetic app for you to authenticate yourself and approve the request. Once this step is complete, it should then re-direct you back to the QB app or QB web page where you started the journey.

The journey will not work where the journey is initiated from a personal computer browser it must be the initiated from the device the app is installed on.

I hope this helps.