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Community Manager

Does QuickBooks Online sync with Handelsbanken bank?

 
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Best answer 03-30-2018

Accepted Solutions
Community Manager

Re: Does QuickBooks Online sync with Handelsbanken bank?

Yes, you are able to set up a connection with Handelsbanken - Individual Online Banking as well as with Handelsbanken - Corporate Online Banking if you use a card reader.

 

To add a new account:

1) In the navigation bar, click Transactions and choose Banking.

2) Click Add account in the upper right.

3) Follow the onscreen instructions to select your bank and the account to connect

10 REPLIES 10
Community Manager

Re: Does QuickBooks Online sync with Handelsbanken bank?

Yes, you are able to set up a connection with Handelsbanken - Individual Online Banking as well as with Handelsbanken - Corporate Online Banking if you use a card reader.

 

To add a new account:

1) In the navigation bar, click Transactions and choose Banking.

2) Click Add account in the upper right.

3) Follow the onscreen instructions to select your bank and the account to connect

Experienced Member

Re: Does QuickBooks Online sync with Handelsbanken bank?

This feature has been broken for nearly a month with no ETA to fix.

QuickBooks Team

Re: Does QuickBooks Online sync with Handelsbanken bank?

Hi imaxle,

 

Thanks for contacting Community.

 

Are you having issues syncing your Bank with QuickBooks?

 

Please let me know so we can help you out.

Experienced Member

Re: Does QuickBooks Online sync with Handelsbanken bank?

This is a known issue but as you don't have a customer facing issue portal I can't actually see the status or give you the issue number. I have been assured that it has been escalated. 

Handelsbanken bank feeds haven't worked for a month that is the issue.

QuickBooks Team

Re: Does QuickBooks Online sync with Handelsbanken bank?

Hi imaxle,

 

Do you receive any error messages when you try to update the bank, if so what are the errors messages/numbers?

 

Can I ask if you have completed any troubleshooting steps to try and resolve this? If not please click follow the step in the below article:

 

https://community.intuit.com/articles/1145697-how-do-i-clear-temporary-internet-files-and-cache

 

I would also recommend to try updating the account in via a incognito window.

 

Please let me know what happens after completing the above steps.

Experienced Member

Re: Does QuickBooks Online sync with Handelsbanken bank?

I have been through all that already hence why it's already been escalated (see my previous comment). I would give you the internal case reference but there is no customer facing support system (again see my previous post). To reiterate QB has an issue with Handelsbanken that has been affecting us for nearly a month and your developers are aware of it but there is no ETA on when it will be fixed. Thanks

QuickBooks Team

Re: Does QuickBooks Online sync with Handelsbanken bank?

Hi Imaxle,

 

Are you able to clarify which error code your getting, along with a descriptive of further detail than "Handelsbanken bank feeds haven't worked for a month that is the issue."?

QuickBooks Online, if it's succesfully linked to Handelsbanken, will present you with an error code, can you confirm what error code you're getting? It will give you this on the banking screen, same for all customer, no special support system is required - it'll often appear after the error message in brackets, for example (102).

 

I've also noted something about Handelsbanken, are you trying to resolve issues with the Coorporate or Personal one?

 

Thanks,

Experienced Member

Re: Does QuickBooks Online sync with Handelsbanken bank?

Error message reads

 

"We can't get your transactions for you right now, but we're working on it"

We're fixing our connection to this bank as quickly as possible, Try updating again tomorrow. (101)

 

 

The main point I am making is that I logged this with QB two weeks ago on online chat and there was no ETA of a fix but it is a known bug according to them. I chased it today and it is still a known bug with no ETA. Our feeds haven't successfully updated for nearly a month. 

I don't have to explain the issue because you already have it logged internally and your developers are working on it!

Established Member

Re: Does QuickBooks Online sync with Handelsbanken bank?

Hi I'm having this problem too - having set everything up and got it to work once now I've been getting the error 101 for a month or so - really annoying - when will it be fixed - it was the main reason for choosing to go to QB Online.
Thanks

QuickBooks Team

Re: Does QuickBooks Online sync with Handelsbanken bank?

Hi Benood,

 

Thanks for contacting Community.

 

Can you please send me a Private Message with your Company ID please?

 

Thanks,