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Level 2

Downloaded Bank statement amounts don't match physical bank statement amounts

I have linked my bank account and uploaded recent statements. I am trying to reconcile my accounts but the transaction amounts downloaded don't match the physical bank statement amounts. For instance, the bank charges are a different amount. It shows transactions that I don't have on the statement and omits others that are.... Any clues?

Solved
Best answer 04-09-2019

Accepted Solutions
QuickBooks Team

Re: Downloaded Bank statement amounts don't match physical bank statement amounts

Hi Emma,


When you try selecting the option for "ADD ACCOUNT" in your Banking section; do you see the "other" account available after you've input your Online Banking Login details?

 

You may need to disconnect, create the accounts in your Chart of Accounts, and then reconnect through the banking screens,selecting the correct account for this.

View solution in original post

11 REPLIES 11
QuickBooks Team

Re: Downloaded Bank statement amounts don't match physical bank statement amounts

Hello Emma,

 

To clarify, the amounts that have downloaded after connecting the account do not match the actual amounts that show on your statement for the same account?

 

Thanks,

 

Talia

Level 2

Re: Downloaded Bank statement amounts don't match physical bank statement amounts

Hi Talia

 

Yes that is correct. I have the physical statement to reconcile, and I thought that uploading the bank statement directly to QB would help me to do accounts faster, but I am very confused indeed! 

 

Thanks

 

Emma

Level 2

Re: Downloaded Bank statement amounts don't match physical bank statement amounts

And to confuse matters further, amounts that should be in 'Money out' are in the 'Money In' column....

QuickBooks Team

Re: Downloaded Bank statement amounts don't match physical bank statement amounts

Hello Emma,

 

Did you upload the transactions manually?

 

Thanks,

 

Talia

Level 2

Re: Downloaded Bank statement amounts don't match physical bank statement amounts

No we connected the bank and it automatically added transactions

QuickBooks Team

Re: Downloaded Bank statement amounts don't match physical bank statement amounts


Hello Emma,

 

Could you please send us a PM on Facebook or Twitter (QukckBooksUK) with a screenshot of this, in comparison to your statement (of course blocking out any confidential information)?

 

Thanks,

 

Talia

Level 2

Re: Downloaded Bank statement amounts don't match physical bank statement amounts

I have worked it out!!! The bank has 2 different accounts on it and for some reason it has uploaded transactions from the wrong account. Not sure how to rectify this though

QuickBooks Team

Re: Downloaded Bank statement amounts don't match physical bank statement amounts

Hi Emma,


When you try selecting the option for "ADD ACCOUNT" in your Banking section; do you see the "other" account available after you've input your Online Banking Login details?

 

You may need to disconnect, create the accounts in your Chart of Accounts, and then reconnect through the banking screens,selecting the correct account for this.

View solution in original post

Level 2

Re: Downloaded Bank statement amounts don't match physical bank statement amounts

It is someone else who does this from a different site. I have forwarded him the email and hopefully will get it sorted today. I'll let you know. Thank you ! 

 

Emma

Level 2

Re: Downloaded Bank statement amounts don't match physical bank statement amounts

Hi I managed to get this sorted by ringing the helpline. Something had gone wrong but after a rather lengthy phone call it is now sorted. Thanks so much for your help.

QuickBooks Team

Re: Downloaded Bank statement amounts don't match physical bank statement amounts

Hi Emma

 

That is great news, if you do require further assistance please contact us.