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Level 1

Duplicate bank transactions

I have several duplicated bank transactions. How do I remove these in QB Online?
1 REPLY 1
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Duplicate bank transactions

Hello there, Insole.

 

Excluding duplicate transactions is the best way to handle them.

 

Here's how:

  1. From the Banking page, go to the For Review tab.
  2. Check the boxes for the duplicate transactions.
  3. Click on Batch actions.
  4. Select Exclude Selected.

These items will be placed in the Excluded tab, and you can delete them from there.

 

To give you an overview, the bank is the one sending the data to QuickBooks. These transactions will be displayed on the Banking page. The system can't filter these downloads if there are duplicate entries. For this reason, there could be an issue with sending the transactions this time from the bank. 

 

In case you keep on seeing duplicate entries, we can report this issue to our engineers. They'll talk with the bank to find a fix for it. For us to do that, you need to reach out to our Technical Support Team so they can escalate it to them. Please click on the Help menu, click on Contact us, enter a topic, and choose a way to reach us.  

 

Please come back once more if you need anything else.