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Everything on my account as disappeared. How do I retrieve it all.???

 
1 REPLY 1
Moderator

Everything on my account as disappeared. How do I retrieve it all.???

Hey there, richardjackson71.

 

Have you tried opening your account in a private window? We need to check if this is caused by an underlying browser problem.

 

Private browsing will not save any data in the cache making it a great place to check for browser problems. You can use any of these keyboard shortcuts to launch a private window on different browsers:

 

  • Google Chrome: press Ctrl Shift N  
  • Mozilla Firefox: press Ctrl Shift P
  • Safari: press Command Shift N

Access your account from there and check your transactions. If it works fine, go back to regular browsing then clear the browser's cache.

 

Please check the following article about how you can get the most of the user experience with QuickBooks Online: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed.

 

Feel free to get back to me if you have any other concerns. I'll be around to help. Have a good one.