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14 helpful votes

Fix banking error 187

Learn how to fix banking error 187 in QuickBooks Online.

Did you get a banking error 187 when you log in to your online banking? It happens if your financial institution’s additional security requirements such as security question or one-time passcode (OTP) were incorrectly answered.

To avoid this error, make sure to do the following:

  • Enter your OTP immediately after generating it.
  • If you have a new card, and you’re using a card reader to generate your OTP, disconnect and reconnect your account.
  • Use your own card when you generate an OTP from a card reader.
  • Add zero either at the beginning, middle, or end of the 8 numbers passcode. Reach out to your financial institution to make sure of your passcode format.

If you continue to receive the error, go to your bank's website, verify your security questions and answers.

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