Formal Complaint against Harjay A and Mary Joey S.

This isn't the kind of customer service we want you to experience, @heatherRT66.

We have submitted feedback to the management team for the agents Harjay A and Mary Joey S. This is to ensure that immediate action will be taken care of.

Once expedited, you'll be notified via email for updates towards a better solution. It is our utmost priority to ensure we provide our customers with the quality service and satisfaction they deserve. 

Please know that you're always welcome to reply to this thread anytime. You can always count on us here in the Community. Take care and I wish you have a great day ahead.

Thank you! I would really like to keep up to date with this and not just have it swept under the rug. This whole day has made me feel as though QB doesn't care at all how their customers are treated or completely ignored.

I think to single people out is totally wrong - but so far every experience we have had with online chat and support has been met with utter contempt and almost an intentional process of not responding and not allowing a senior manager to come on. Intuit need to get their house in order. I am about to publish the conversations online as I am on day 4 and still no response from anyone even mildly caring

Hi cff2020, 

Thanks for joining this thread. It's not great to hear of the experiences you've had with our chat support and I'd like to reassure you that this isn't the standard we set out to achieve. Are there any ongoing issues that we can help you with here, or are you looking to raise a complaint in relation to the service received?