Has anybody else been unable to renew their bank connection with QB and is still waiting for an answer from QB after 2 weeks?

regina26 · ‎May 13, 2025

Was unable to renew my bank account connection with QB (every 90 days), but even with QB support on the phone couldn’t manage it. They then said there’s a fault on their side and they’re working on it. 2 weeks later I’ve still not had any update or reply to my emails chasing them up (with case reference etc). Anybody experienced the same?

Jeff_S · ‎May 13, 2025

I understand the urgency of renewing your bank connection with QuickBooks (QB), Regina. Since it has already been two weeks and you still haven't received any updates, we will contact our live support team to follow up on this case. Let me direct you to them.

Here's how to contact them:

Open your QuickBooks account using your web browser.
Head to the Help icon, then the Search tab.
Enter Contact US in the search box.
Click Contact Us.
Pick the Chat or Callback option.

You can check this article for more references: Connecting bank and credit card accounts to QuickBooks.

For future use, you may visit these links to guide you on how to categorize your transactions and reconcile your account flawlessly:

If you have any other banking concerns, please leave a comment below, I'm always here to assist you. Stay safe!

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Has anybody else been unable to renew their bank connection with QB and is still waiting for an answer from QB after 2 weeks?

Has anybody else been unable to renew their bank connection with QB and is still waiting for an answer from QB after 2 weeks?

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