I have been given a refund from a supplier, can I cannot match it to anything in the banking screen.
I have done the Bank deposit, cheque and supplier credit correctly, and it all balanced, except for the transaction on the banking screen, does anyone know how to resolve this?
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Hey there, OrangeSkies33.
Let's try to find the match. Here's how:
If you need more help, let us know. We're just around.
I'm having the same problem. When I select find match, only transactions associated with sales/income come up and not expenses. Since the supplier credit is in the expense category I've not found a way to match the refund in the bank feed. Would excluding the transaction and leaving the supplier credit in place throw out reconciliation later?
Thanks for joining this thread, @ShannonSpicy.
I'll help ensure you're able to match the refund in the bank feed to your supplier credit.
It's possible no deposit is linked to the supplier credit. This maybe the reason you're unable to see the expenses when selecting Find Match.
To help fix this, you'll first need to enter a supplier refund cheque in the Deposits screen. Then, you can link the deposit to the supplier credit. This way, you can match the expense to the refund in the bank feed and successfully reconcile it later.
Here's how enter a supplier refund cheque:
Here's how to link the deposit to the supplier credit:
For more details about handling supplier credits and refunds, here's a great article you can refer to: Match Supplier Refund to Supplier Credit.
After that, you can go ahead and match the transactions.
This will get you going, @ShannonSpicy. I'm always here to help if you have any other concerns. Wishing you and your business all the best.
Here is my dilemma ,
I recently deposited a batch of checks giving me a lump sum in the banking deposits.
1 of the many checks was a refund check for a reimbursement for a vehicle towing. I tried adding the deposit by going and adding "bank deposit" and continuing through the process. but when I go to match the funds in the banking screen the refund is no where to be found leaving a unresolved balance. what am I doing wrong and do I resolve the difference and just have the refund "C" in the chart of accounts. I don't want to mess up my numbers if I don't have too.
Let me clear things up for you.
If you're unable to match your lump sum in the Banking page, it's best to exclude it.
Once done, you just need to record these transactions in your QuickBooks Online company. This way, your QuickBooks bank balance will be equal to your actual bank balance.
You may view this article for your reference: Add and match downloaded bank transactions.
Feel free to leave a comment below if you have any other questions.