Hi there, evolvewellbeings.
I'd like to verify some information. May I know what's the name of your bank? This way, I can check our records if there are any reported investigations.
In the meantime, when you attempt to connect your bank in QuickBooks, did you encounter any error messages? If so, you'll want to check the error codes in this article: Open Banking connection errors.
The other situation could be one of the following:
- Some banks have multiple names on our list. You might want to check and select the correct one, or try all possible links.
- The bank might not connect to all types of accounts (for example, personal accounts vs. business accounts).
- There are notifications from the bank's website that need your attention.
I'm adding this article for reference: Find your bank or credit card account when you connect to online banking.
You also have the option to manually upload transactions into QuickBooks Online. Then, categorise and match them, so you can reconcile the bank account.
Please reach out to me again if you have additional questions or other concerns. I'm always around to help you out. Stay safe!
