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Established Member

Hello, How I do close my quickbooks account? How do I delete my account? Thank you

 
7 REPLIES 7
QuickBooks Team

Re: Hello, How I do close my quickbooks account? How do I delete my account? Thank you

Hello janidanee,

 

Welcome to the Community - thank you for your question!

 

You can cancel your account by going to the cog wheel > account & settings >billing & subscription > cancel.

 

Please let us know if you have any further questions.

 

Thanks,

 

Talia

Established Member

Re: Hello, How I do close my quickbooks account? How do I delete my account? Thank you

Hi Talia,

I have just started the trial period for Quickbooks.

What I want to do is delete the entire account and profile.
Is there an easy solution for that?

Thanks

QuickBooks Team

Re: Hello, How I do close my quickbooks account? How do I delete my account? Thank you

Hello, @janidanee.

 

Let me help share a little more information about deleting entire account/profile in QuickBooks.

 

The only option to delete your entire account and profile is by cancelling your account following the steps provided above. Once done, you have the read-only access of your account after cancellation and before the scheduled deletion.

 

You can see the cancelled companies and when will your account be fully deleted when signing in using your login credentials under Please select the company you want to open page.

 

Just add a comment below if you have any other questions about deleting your account, I'll be always here to help you. Have a great day ahead!

Established Member

Re: Hello, How I do close my quickbooks account? How do I delete my account? Thank you

Hi how did you close your account completely as I’m struggling to do so 

QuickBooks Team

Re: Hello, How I do close my quickbooks account? How do I delete my account? Thank you

Hi @louisa12-gates,

 

We're sad to know that you're going to close your QuickBooks account. And I want to make the cancellation process run smoothly for you. You can go to the Account and Settings page and cancel your account from there. I'm here to guide you with detailed steps.

 

Just to clarify, have you encountered any error message upon closing your QuickBooks account? Any additional information would be greatly appreciated.

 

Here's how to cancel your account:

 

  1. Click the Gear icon.
  2. Choose Account and Settings.
  3. Select Billing & Subscription.
  4. In the QuickBooks section, click the Cancel link.
  5. Click Continue to cancel so you can completely close your account.

Once done, you'll receive an email that confirms the cancellation of your account. You still have a one year read-only access of your data once cancelled.

 

Feel free to leave a comment below if you have any other questions. Have a good day!

Active Member

Re: Hello, How I do close my quickbooks account? How do I delete my account? Thank you

Hi,

 

I want to delete my Quickbooks account. This means I don't just want to cancel my subscription in billing, I want to complete erase my account with you, so that my login wouldn't exist anymore.

QuickBooks Team

Re: Hello, How I do close my quickbooks account? How do I delete my account? Thank you

Hello there, pjf261.

 

I'd like to make sure you're concern is properly handled by the right support.

 

If you're requesting to delete an entire account information on the Intuit system, I recommend reaching out to our QuickBooks Care Support. They'll be able to route you to the respective team who handles the deletion of accounts and complies with the General Data Protection Regulation (GDPR).

 

Here's how you can reach us out:

  1. Sign in to your QuickBooks Online company.
  2. Click the Help icon in the upper right of the screen.
  3. Select Contact US on the pop-up. 

You can also learn more about managing your personal data through the given resources below:

You can always visit the Community page if you have questions in the future and I'd be glad to help you all the way.