Welcome to the Community page,
So Quickbooks subscription is paid each month so we take out your subscriptions each month for your account so it stays active for you so you can use it.
Any Questions please let us know.
Thank you for getting back, @user45582.
I'm here to take care of your concern about the charges you had for your QuickBooks subscription.
As long as you have a single account or plan for QuickBooks Self-Employed (QBSE), then you should only be paying once a month for the service. For the time being, I would recommend reaching out to our Support Team for further assistance with the double charge you've received. A live representative can check your account securely and discuss each charge you're paying.
To contact support:
If you want to connect with us directly, type or say “Talk to a human.”
Choose a way to connect with support.
In case you want to make changes to your QBSE subscription, you can use this article as your guide: Update your billing and subscription info in QuickBooks Self-Employed.
Moreover, here's how you can learn more about handling your transactions in QuickBooks Self-Employed.
Please know that I'm only a post away if you have any other QuickBooks questions. I'll be more than happy to help. Have a good one!
Hello User45582, if you send us a DM or PM on either twitter or Facebook with your details we can then look into it for you. There is know phone support for self-employed customer
If you reach out to us on either
Twitter - https://twitter.com/QuickBooksUK