Hi, How do I reconcile the fees for Go Cardless? I have matched the payments but it says that the customer still owes money when they don't?

Hello Emma39, 

Welcome to the Community page, 

How did you account for the fees for go cardless? 

Did you enter the go cardless fees on a separate line on the for example invoice, so on the invoice, you have two lines showing one for the amount and one for the go cardless fees? 

No, do I add a line in on the invoice then please?

Hi there, @emma39.

You can create a service item for the GoCardless fee then change the income account expense account. You can also use a credit memo or a journal entry to remove those balances using the transactions expense fee. Let me show you how to add a service item.

Here's how:

1. Go to the Sales menu and then select the Products and services tab.
2. Select New.
3. Choose Service.
4. Give the fee a name.
5. From the Category ▼ drop-down menu, select the category that best describes the fee.
6. Fill out the necessary fields.
7. Once done, select Save and close.

Then, you can continue reconciling your accounts. 

Also, you can automatically charge late fees for overdue invoices. This way, you'll be able to save more time, since you don't have to add them manually. 

Let me know if you have any other questions or concerns. I'll be around to address them for you. Take care!