Welcome to the Community space, Contact179. Performing several troubleshooting tasks can help rectify the reconfirming of your bank account issue in QuickBooks Online (QBO). Let's work through this together.
We can start by verifying that your QBO app is updated by checking either the Play Store or App Store. Once confirmed, let's refresh the app data by clearing the cache to resolve any loading issues or glitches. Kindly ensure you have a stable internet connection while doing so.
- Go to your phone's settings.
- Choose General, then select iPhone Storage.
- Look for the QuickBooks Online from the application list.
- Tap Offload App to free up the storage without deleting the documents and data for the app.
- Go to your phone's settings,
- Select Apps (varies by device).
- Choose QuickBooks Online from the application list.
- Go to the Storage section, then click Clear Data.
Once you've completed these steps, restart your device. If the problem persists, uninstall and reinstall the app.
In the meantime, you can access your QuickBooks using your mobile browser or computer browser to reconfirm your bank account.
After reconnecting your account, here's a guide to organizing your transactions, making it easier to find specific transactions needed: Categorise online bank transactions in QuickBooks Online.
Keep me updated once you've completed the steps provided. I'm committed to resolving this matter for you. I look forward to your reply. Take care.
