Which bank are you with?Can you try loading QuickBooks in a private window>going to the banking section>hitting on update.
Do you get the same error?
Does it give you an error code (Such as 102, 105 or other)?
This will help us identify what's occurring on your account.
The last attempt to connect was still unsuccessful. The latest message I have received following the failed attempt reads: "! Something isn't working. Sorry, we can't update your account. Please try updating later. (14)"
This is about the fourth reply I have sent you. They do not seem to have been getting through. Any further assistance to help me resolve this issue would be gratefully received. I have not been able to connect for a week now.
We would be grateful if you can either PM us on on Facebook or DM us on Twitter with the email address associated with your QuickBooks account to enable us to investigate the issue further for you.