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dcsdrivertrainin
Level 1

Hi, my QBSE is constantly requiring re-authorisation to gain access to my Tide bank account. Any ideas why I'm having to do this? I get the statutory re-authorisation, but should it be happening every day?

 
1 REPLY 1
Jovychris_A
Moderator

Hi, my QBSE is constantly requiring re-authorisation to gain access to my Tide bank account. Any ideas why I'm having to do this? I get the statutory re-authorisation, but should it be happening every day?

Thanks for posting to the Community, @dcsdrivertrainin.

 

Your bank may have updates on their end and needs your attention. You can log in to check it with your bank's website and see if there are notifications for review.

 

Also, I'd recommend contacting your bank to see if there's a setting you can change to minimize or remove this prompt.

 

If you're getting the same prompt, please contact our email support agents for QBSE. They have additional tools and will share steps to check what's causing the "re-authorization" access.

 

Go to this link to send out an email: https://help.quickbooks.intuit.com/en_GB/contact. 

 

Feel free to place a comment here if you have more questions or share some updates. I'm always here to help. Take care!

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