Hi, new to QB & I am struggling with my Monzo bank and its pots. Specifically, my QB "bank balance" doesn't include £ in pots, any workarounds please? Thanks

Thank you for visiting the QuickBooks Community, mhcgarwood-gmail. Please know that we aim to deliver customer satisfaction at all times that's why we address and fix an issue as soon as possible. With this, may I ask for additional information on which part of QuickBooks did you see a Bank balance that doesn't include £? I appreciate you for sharing additional information so I can present an accurate resolution.

For now, I'm adding this artilcle to see steps on how you can locate the missing transactions downloaded from your online bank: What to do if you can’t find downloaded transactions in QuickBooks Online.

Don't hesitate to click the Reply button below and add extra details or post again if you have other concerns with QuickBooks bank Balance. I'm always around and happy to help. Take care and stay safe!

Thanks for getting back to us with that detailed explanation, mhcgarwood-gmail. :)

The pots feature is not supported in QuickBooks as these are not individual accounts with their own account numbers, instead, QuickBooks will read the current balance of the actual account. You could create individual savings accounts in QB for these, and transfer funds from the main account to this with No VAT, however, the 'in QuickBooks' balance for the main account will then not match your real-life balance, and would cause difficulties reconciling. 

Hi, I have a question about the pots!
I have opened a Monzo account as i like the idea of the ‘pots’. Does quikbooks show the outgoing movement of money to a pot? So could you log that as an expense for example as ‘wages’ or ‘transfer’?

Thanks,

Charlotte

Hello there, Charlotte.

We recognize the urgency of this matter and want to ensure to provide the information you need to get this sorted out as soon as possible. Upon checking here on our system, Pots are still not available. However, you can track a pot by creating a new account in your Chart of Accounts inside QuickBooks Online (QBO). We'll gladly write down the steps to get you going:

1. Access your QuickBooks Online company.
2. Go to the Gear icon and select Chart of accounts.
3. Select New. Depending on your account view, you’ll either see a panel labeled New account or New category. Select the option you see below for next steps.

For more details, see this page: Add an account to your chart of accounts in QuickBooks Online.

When tracking transactions and what account to use, you can always reach out to your accountant. This way, they can guide you and give you the best way to handle this situation. If you don't have an accountant, I can help you find one. Feel free to visit this page to find an accountant for your business: Find a QuickBooks ProAdvisor.

Additionally, here are some articles to help you manage bank transactions, reconcile an account, and ensure your data stays accurate inside QBO:

• Categorise and match online bank transactions in QuickBooks Online.
• Learn the reconcile workflow in QuickBooks.
• Run reports in QuickBooks Online.

Charlotte, if there's anything else you'd like us to help you with. Feel free to comment below or post here in the Community space once again. We've got your back, and we'll gladly assist you in sorting your queries on time. Take care, and have a nice day!