Let's perform some troubleshooting steps to fix the problem, Edward.
You can reset your QuickBooks Online (QBO) Desktop app to sort out the loading issue. To do so, follow the steps below:
However, if the issue persists, you can uninstall and reinstall the app to refresh the system. Moreover, you can review the following links to enhance the performance of the program. For more details, please see below:
Drop me a line in the reply section if you have any other concerns when using the QBO Desktop app. I'm always right here to help you anytime.
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