I understand how important it is to resolve this issue promptly, and I appreciate you taking the time to reach out to us, BShort.
For situations like this, the best step to address this concern is to contact our phone support team. They’re equipped with the necessary tools and expertise to investigate why your transaction isn’t showing up in your account. Here’s how you can reach them:
- Log in to your QuickBooks account.
- On your upper right screen, click the (?) button beside the magnifying glass icon.
- Choose the Assistant tab to get support from the QB Assistant, or use the Search tab to type your question and access the Contact Us button.
For more information about our support hours, please visit this article: Get help with QuickBooks products and services.
I'll also include this article for guidance if you need help organizing your entries for better and more accurate tracking in QuickBooks: Categorise bank transactions in QuickBooks Sole Trader.
Please don't hesitate to reach out to this forum if you have any further questions.