You've come to the right place, salinaeservices,
I'd be glad to lend a hand about banking transaction.
To start, you can exclude the £1.00 bank transaction. Here's how:
After performing the steps above, try to export a CSV file or webconnect file from your bank, then verify the amount of the transaction if it's £1.06.
Once done, try to import it again. and check if the amount £1.06 will be exported as £1.06.
It's my priority that you're able to import correct bank transaction, so please feel free to let me know how it goes. Have a great day!
Hi - Unfortunately this still doesn't work. I have excluded the transaction and then deleted it. I then took a CSV file from the bank and confirmed it is £1.06. When I the re-update the bank account it pulls it through again as £1.00. All other transactions are coming through correctly (both before and after this transaction) and the bank balance per QBO is different to my bank statement by £1.06, not the incorrect £1.00
Is there anything else I can do.
Just seen that this seems to be a known bug
Can I be added to the list of users it is affecting so that I get updates
We appreciate your prompt updates. We also understand that this is an important part of using QuickBooks Online (QBO).
That's why our banking team is working hard to get this function working again. Though we don't have an estimated time when the fix will be deployed, rest assured you'll be notified via email once an update about this investigation is available.
To get added to the list of our affected users, you'll need to speak to our technical support team. They have the necessary tools for that specific action. For easy reference, you can give this INV-31147 to the representative. It would be easier for them to locate the investigation in question.
Please don't hesitate to visit the Community page if you have any other questions. We're always here to help.