cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

How do I correct an incorrectly imported bank transaction.? My bank statement shows the transaction as a £1.06 payment by QBO imports it as £1.00

 
4 REPLIES 4
Moderator

Re: How do I correct an incorrectly imported bank transaction.? My bank statement shows the trans...

You've come to the right place, salinaeservices,

 

I'd be glad to lend a hand about banking transaction.

 

To start, you can exclude the £1.00 bank transaction. Here's how:

  1. Click Banking in the left navigation menu.
  2. On the Banking page, choose the For Review tab.
  3. Click the checkbox of the transaction to exclude.
  4. From the Batch actions drop-down, choose Exclude Selected.

After performing the steps above, try to export a CSV file or webconnect file from your bank, then verify the amount of the transaction if it's £1.06.

 

Once done, try to import it again. and check if the amount £1.06 will be exported as £1.06.

 

It's my priority that you're able to import correct bank transaction, so please feel free to let me know how it goes. Have a great day!

Level 1

Re: How do I correct an incorrectly imported bank transaction.? My bank statement shows the trans...

Hi - Unfortunately this still doesn't work. I have excluded the transaction and then deleted it. I then took a CSV file from the bank and confirmed it is £1.06. When I the re-update the bank account it pulls it through again as £1.00. All other transactions are coming through correctly (both before and after this transaction) and the bank balance per QBO is different to my bank statement by £1.06, not the incorrect £1.00

 

Is there anything else I can do. 

Level 1

Re: How do I correct an incorrectly imported bank transaction.? My bank statement shows the trans...

Just seen that this seems to be a known bug

 

https://quickbooks.intuit.com/community/Transactions/A-couple-of-transactions-on-QB-banking-are-a-fe...

 

Can I be added to the list of users it is affecting so that I get updates

QuickBooks Team

Re: How do I correct an incorrectly imported bank transaction.? My bank statement shows the trans...

Hi @salinaeservices,

 

We appreciate your prompt updates. We also understand that this is an important part of using QuickBooks Online (QBO).

 

That's why our banking team is working hard to get this function working again. Though we don't have an estimated time when the fix will be deployed, rest assured you'll be notified via email once an update about this investigation is available. 

 

To get added to the list of our affected users, you'll need to speak to our technical support team. They have the necessary tools for that specific action. For easy reference, you can give this INV-31147 to the representative. It would be easier for them to locate  the investigation in question.

 

Here's how:

  1. Log in to your QBO company.
  2. Click the Help button.
  3. Click the Contact us button.

Please don't hesitate to visit the Community page if you have any other questions. We're always here to help.