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How do I match a supplier refund?

I have been given a refund from a supplier, can I cannot match it to anything in the banking screen. 

I have done the Bank deposit, cheque and supplier credit correctly, and it all balanced, except for the transaction on the banking screen, does anyone know how to resolve this? 

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Best answer 02-07-2019

Accepted Solutions
Super Contributor *

Has the deposit hit your bank yet? If it's there and didn...

 Has the deposit hit your bank yet? If it's there and didn't come into the bank feed, just disregard the matching step.   I have seen it where some transactions don't pull in from the bank. But there clearly there. 

View solution in original post

7 REPLIES 7
Super Contributor *

Has the deposit hit your bank yet? If it's there and didn...

 Has the deposit hit your bank yet? If it's there and didn't come into the bank feed, just disregard the matching step.   I have seen it where some transactions don't pull in from the bank. But there clearly there. 

View solution in original post

Not applicable

Re: Has the deposit hit your bank yet? If it's there and didn...

Of course it hit the bank... That's the question.  How to match the bank feed deposit to the vendor credit?

QuickBooks Team

Re: Has the deposit hit your bank yet? If it's there and didn...

Hey there, OrangeSkies33.

 

Let's try to find the match. Here's how:

  1. On the Banking page, click to open the deposit transaction.
  2. Click Find match.
  3. Change the dates to find the refund.
  4. Choose the supplier refund, then click Save.

If you need more help, let us know. We're just around. 

Not applicable

Re: Has the deposit hit your bank yet? If it's there and didn...

I'm having the same problem. When I select find match, only transactions associated with sales/income come up and not expenses. Since the supplier credit is in the expense category I've not found a way to match the refund in the bank feed. Would excluding the transaction and leaving the supplier credit in place throw out reconciliation later? 

QuickBooks Team

Re: Has the deposit hit your bank yet? If it's there and didn...

Thanks for joining this thread, @ShannonSpicy

 

I'll help ensure you're able to match the refund in the bank feed to your supplier credit. 

 

It's possible no deposit is linked to the supplier credit. This maybe the reason you're unable to see the expenses when selecting Find Match

 

To help fix this, you'll first need to enter a supplier refund cheque in the Deposits screen. Then, you can link the deposit to the supplier credit. This way, you can match the expense to the refund in the bank feed and successfully reconcile it later.

 

Here's how enter a supplier refund cheque: 

 

  1. Go to the Plus Icon (+) at the upper right.
  2. Select Bank Deposit.
  3. In the Add other funds to this deposit section, enter the supplier name on the Received from section. 
  4. In the Account field, choose the Accounts Payable account.
  5. Enter the cheque amount in the Amount field. 
  6. Click Save and close.

 

Here's how to link the deposit to the supplier credit:  

 

  1. Go to the Plus Icon (+) at the upper right.
  2. Select Expense or Cheque.
  3. Choose the supplier name in the Choose a payee drop-down. 
  4. Leave the Reference/Cheque #, Date, Amount and Memo fields blank.
  5. Click Add for the outstanding supplier credit and deposit from the Add to Expense or Add to Cheque section. 
  6. Click Save and close.

 

For more details about handling supplier credits and refunds, here's a great article you can refer to: Match Supplier Refund to Supplier Credit

 

After that, you can go ahead and match the transactions

 

This will get you going, @ShannonSpicy. I'm always here to help if you have any other concerns. Wishing you and your business all the best.

Not applicable

locating a refund in the banking Match

Here is my dilemma ,  

I recently deposited a batch of checks giving me a lump sum in the banking deposits. 

1 of the many checks was a refund check for a reimbursement for a vehicle towing.  I tried adding the deposit by going and adding "bank deposit" and continuing through the process.  but when I go to match the funds in the banking screen the refund is no where to be found leaving a unresolved balance.  what am I doing wrong and do I resolve the difference and just have the refund "C" in the chart of accounts.  I don't want to mess up my numbers if I don't have too.

QuickBooks Team

Re: locating a refund in the banking Match

Hi @CraneGuy007,

 

Let me clear things up for you.

 

If you're unable to match your lump sum in the Banking page, it's best to exclude it.

 

Here's how:

  1. In the Banking page, tick the lump sum transaction.
  2. Click the Batch transactions button.
  3. Select Exclude selected.

Once done, you just need to record these transactions in your QuickBooks Online company. This way, your QuickBooks bank balance will be equal to your actual bank balance.

 

You may view this article for your reference: Add and match downloaded bank transactions.

 

Feel free to leave a comment below if you have any other questions.