We're aware of an issue relating to HSBC personal and business accounts not updating in QBO.
To resolve this issue, you can disconnect and re-connect to the account as the connection has been changed to Open Banking.
If you're not having any luck re-connecting, please comment below so that we can help.
As soon as this is resolved we will update on this Community thread. We appreciate your patience while our banking engineers work on this. You can in the meantime you can upload an excel CSV of transactions from your bank account into QuickBooks.
Having this issue currently.
Happened in January but seemed to resolve for some of February now happening again.
Can we have an update on time frame for this to be fixed if possible?
Hello, @Clever Claws.
I understand the impact of any delay in resolving this recurring connectivity issues with your HSBC bank account. Currently, we’re updating our bank feeds feature to comply with new Open Banking regulations. As of this time, there's no specific time frame on when this will be completed.
In the meantime, you can download your transactions from your bank's website and import it using a CSV File. You can refer to this article for more detailed instructions: Import bank transactions using Excel CSV files.
Also, I'd suggest contacting our Customer Care Team so you'll be added on the affected user's list. Once updates are released, it will be applied directly to your account. You'll also received an email notification about it.
Let me know if there's more I can help you with. I'm always here to help.
Yes, as mentioned by IamjViel, this is now taken care of by our product engineers to get a resolution as quickly as possible. If you want to bring your transactions to QuickBooks, you can follow the steps provided to import bank transactions by preparing Excel CSV files.
Also to receive email notification of the latest updates and be added to the lists of affected users, I suggest reaching out to our Support Team. To contact support, tap on Contact us from the Help menu.
Get back to me if you have any other questions. I'm a few clicks away to help. Have a good day!
We want this resolved as soon as possible, Seanyyy124.
In the meantime, you can follow the troubleshooting steps provided by my colleague above as we're still working with our engineers to get this fixed for you.
Rest assured that I'll keep you up-to-date by posting in this thread.
To bring your latest bank transactions in QuickBooks, you can import them via CSV file. You can refer to this article for the detailed steps: Import bank transactions using Excel CSV files.
Your patience and understanding are much appreciated while we're working for a permanent resolution.
Problems with HSBC continue.....
I was very excited to finally see the upgrade box on the Banking page for the 2 HSBC accounts signifying that HSBC is now Open Banking ready. Went through the process to authorise the connection for the next 3 months. Connected to the bank which strangely only showed one account. I went through and completed the process. That was a mistake! Now I'm back to the problem of seeing an up to date balance but no up to date transactions. The second account seems to have lost connection altogether. Went through the process of fixing it by connecting again. Same result but it then said there was a problem. Now in a loop of logging in and being dumped out again.
The upshot is that it now is worse than it was yesterday!
What I'm probably going to have to do is disconnect both accounts (again) and then reconnect and hope that the balance matches the transactions. This is a procedure I've been having to do for the last few months. My other clients and their banks, Santander and Lloyds work brilliantly. Seamlessly updating, without the need for generating any codes each time. Doing what it's supposed to do, but HSBC was and still is dreadfully cumbersome resulting in an hour or more fiddling about, re-entering the codes and being diverted from the jobs that I'm meant to be doing.
Is there any HSBC user managing to get it working properly?
This has been a problem since at least mid-Feb. And downloading transactions as CSV is no good for monitoring cashflow since HSBC doesn't allow the download of transactions less than 30 days old.
Well, I have to report that, for me, HSBC Current Account is now working well in an Open Banking scenario. Today I logged into our Quickbooks account and after a few minutes, when I opened the Banking page, our current account had automatically updated without any input from me.
The issue remains with our other account, a BMM account. Actually it's worse than before as it does not connect at all now and the new system does not even find it in order to connect. So this account will have to be manually updated with CSV files. This is because BMM accounts are not Open Banking ready. Not sure when they will be.
This isn’t good enough. I’d advise everyone to find an alternative accounts app at the end of the financial year (31st March). People shouldn’t be left to do this CSV thing themselves. They may be like me, not very computer literate and don’t understand it. If I loose my data I’m then scuppered. Absolutely terrible customer care.
I think the better advice would be to find an alternative bank! This issue with HSBC lies at the bank's door. I've found the QuickBooks support team always ready, willing and usually very able to help and solve issues. This, I believe, is not their doing. Once these different types of savings accounts are made Open Banking ready by HSBC, we will be good to go.
QuickBooks support team always ready to help???? You can’t speak to a human, and e-mails are responded to in 24 hr gaps! This has happened twice to me. I now have a backlog of transactions and receipts to process.
I don't want to get into a lengthy conversation re the pros and cons of QB support, but in MY experience they have been as I stated. What kind of a subscription do you have if you can't reach a human? When I don't use their chat system, I phone and always get a very willing to help human.
But this is a community, so if you are finding something difficult to accomplish and want to ask other users for their assistance, then you'll find people are very willing.
I'm assuming your type of HSBC account is not updating properly as it is not yet Open Banking ready, as it is a type of savings account where you can only access monthly statements. Is that right?
When you try to download manually, what happens? The process does assume a certain computer literacy including a spreadsheet program such as Excel, as once the file is downloaded from the bank, it has to be "mapped" so the data is arranged in a way that QB can recognise. This usually only takes a few minutes, but if you are not familiar with it, I understand that it could be a challenge.
If you are having trouble with csving your bank transactions into your account, we are more than happy to help guide you on how to do this. This is just a temporary solution until all banks and accounts are on the new open banking that has come out. We are always ready to help customer here on the community, or you can also reach us on our socail channels though private message on twitter or facebook as well.
Glad to hear you have managed to import all your transactions into your account, it is a temporary solution as you have said until all banks and all accounts are fully on the new open banking system. we are pleased you find our support very helpful easy to reach to get an answer. Thanks for the feedback.
I have received the invite for open-banking this week, but so far it will not connect to my hsbc accounts. I have a normal connection still available, but I keep getting a message that this will be switched off at the end of the month.
I have had numerous issues over the last year on and off with HSBC - QuickBooks connections.
I believe this issue at present is most likely related to the pinsentry number generated to access/start openbanking , the connection process takes too long and the pin expires before the quickbooks connection can be made.
I'm quite fed up with it to be honest, I can get hold of a person usually, all nice enough but no-one is really ever able to help. If QuickBooks decide to turn off my connection to the bank at the end of the month without resolving the openbanking connection issue then I will most like switch acc providers. Excel/CVS files are a step backwards and its becoming too frequent, they should ensure and test this more robustly before pushing it out to the end user. Not impressed.
Do you receive any other error messages or error codes when you try to reconnect your HSBC account to the new open banking? CSV will only be a temporary thing to have to do until everything is sorted with this new open banking connection that has comes though. Have you done some troubleshoot like clearing your cache and cookies on the browser and seeing if that makes the process faster for the pin sentry?