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Visit this post for a list of recent banking issues in QuickBooks Online.
PeterSM
Level 2

HSBC Upgrade your connection Failing Error (590)

I recieve a message saying I must upgrade my connection.

I have now followed the instruction numerous times and end up with the same failure and the message:

"Something unexpected happened and we can’t connect to HSBC Bank (UK) - Business Banking.

Try again in a few hours. (590)"

 

There is a "Report this issue" button so I do. Within 24 hours I will get an email:

"We are pleased to inform you that your issue has been resolved. The resolution has been implemented and this bank account should be ready for your use."

 

 

5 REPLIES 5
RaymondJayO
Moderator

HSBC Upgrade your connection Failing Error (590)

I can see the importance of upgrading your existing HSBC connection to Open Banking, @PeterSM. Rest assured that I'm here to route you to the right support on how to take care of this issue. 

 

You're on the right track in clicking the "Report issue" button. However, there's an ongoing investigation about the error you received when you upgrade your bank connection. Please know that our product developers are currently working to get this issue resolved timely. 

 

As a workaround, you'll have to download transactions from HSBC using a CSV file. Then, manually upload the file into QuickBooks Online (QBO). 

 

I recommend contacting our Customer Care Team. They can add your company to the list of affected users. By doing so, you'll receive email updates about the investigation's status (INV-44117) and its fix. Let me guide you how.

  1. Go to the Help menu at the upper right. 
  2. Select Contact Us
  3. Enter Something unexpected happened and we can’t connect to HSBC Bank (UK) - Business Banking. Try again in a few hours. (590) in the What can we help you with? box. 
  4. Click Let's talk
  5. Choose an option to connect with a live support agent. 

 

Once resolved, let's go to the For Review tab to review if there are duplicate transactions since you've uploaded a CSV file. If there are any, I'd suggest excluding them. However, if there are no duplicates, you can continue editing and categorising your HSBC transactions. It helps you ensure your financial records are accurate in the program. For more details, check out this article: Categorise Bank Transactions

 

I'll be right here to help if you need anything else. Enjoy the rest of your day, @PeterSM.

PeterSM
Level 2

HSBC Upgrade your connection Failing Error (590)

Got this back from QBOE:

Dear Valued QuickBooks Online Customer,

 

We are pleased to inform you that your issue has been resolved. The resolution has been implemented and this bank account should be ready for your use.

 

If you require additional information, please call QuickBooks Support at [removed] to speak with a support person directly or you can use the Help link found on the top right of any screen in your QuickBooks Online company. From there, you can search for the best answer to fit your question or contact QuickBooks Customer Care if needed.

 

Thank you,

QuickBooks Online Support

 

Tried again and:

Upgrade your connection

HSBC Bank (UK) - Business Banking

HSBC Bank (UK) - Business Banking

http://www.business.hsbc.co.uk/1/2/

[removed]

 

Something unexpected happened and we can’t connect to HSBC Bank (UK) - Business Banking.

 

Try again in a few hours. (591)

 

But if I use Edge or a private window I am back to the same 590 issue.

 

AlcaeusF
Moderator

HSBC Upgrade your connection Failing Error (590)

Thanks for getting back to us here in the Community, @PeterSM.

 

I can help you get the support you need to get back on track with the banking feature. Since the error persists when upgrading your financial institution, it would be best to proceed with contacting our QBO Customer Care Team.

By doing so, you'll be able to get real-time updates about the issue going on related to HSBC. To speak to one of our representatives, please do it by requesting a callback.


This feature is designed to be an easier and faster way for customers to contact support. Here's how:

 

  1. In your company, go the Help icon to choose Contact Us.
  2. Type the issue/topic under the What can we help you with section and then hit the Let’s talk button.
  3. Scroll down to select the Get a callback option and then enter your contact information.

I invite you to visit our blog to know what our product development team is working on. From there, you’ll see the latest enhancements added to the product: QuickBooks Online.

 

Additionally, here are some helpful references that you can check out upgrading to the Open Banking feature:

 

Reach out to me anytime whenever you have further questions. Please know I’m here to help you. Have a good one.

MCP1
Level 2

HSBC Upgrade your connection Failing Error (590)

I've got the same problem with two accounts, Barclays and PayPal. Why is this not fixed?

Jen_D
Moderator

HSBC Upgrade your connection Failing Error (590)

Thanks for requesting some updates about this banking issue, @MCP1,

 

At the moment, the fix for the Error 590 when setting up the Open Banking connection is still in the works. We don't have the exact turnaround time on when the resolution is released.

 

To get updated with the fix, I recommend contacting our Support Team. They can add your account to the notification list to receive live updates about the issue.

 

Here's how to contact us:

 

  1. Click the (?) Help menu at the top then select Contact us.
  2. In the What can we help you with? box, type Banking.
  3. From the result, select Chat or Get a callback.
  4. Depending on your contact preference, a pop-up box will appear with the information you need to fill in. If you don't see this, check your pop-up settings and try again.

When you're connected to a representative, have them add your account to the investigation number INV-42579.

 

To ensure your account is up-to-date, you may opt to upload the bank entries manually in QuickBooks Online (QBO). Note: Bank Feeds will download these transactions again once the connection resumes. To avoid duplicates, exclude them to keep your account balances accurate.

 

Here's how:

  1. Go to the For Review tab.
  2. Check the box next to each transaction you want to exclude.
  3. Select the Batch action drop-down menu, and then select Exclude selected.

Excluded transactions are then moved to the Excluded tab, and won’t be added to QuickBooks or be downloaded again.

 

I appreciate your patience. Let me know if there's anything else you need help with. I'm just a click away. Have a nice day!

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