I advised QBO that the Co-op bank feed was not working properly. QBO closed the case without reference to me. Has anyone else experienced these problems?

Hi ian29

Thanks for your post, 

We currently have the following ongoing investigation for the Co-Op bank: INV-57915 Open Banking - Co-Operative Business bank "Verify your info - error 185" ​​​​​​​- is this the same error that you're seeing? 

Yes that's correct. 

Thanks for letting us know Ian29, can we take the name of your business so we can add you onto the inv and any updates will get emailed to you to let you know. 

my business name is Business Support Matters

Thanks for the response, @ian29.

To add you to the list of affected users, I recommend contacting our phone support team. Once added, you'll be notified of the investigation updates and if the resolution is available via email. Here's how:

1. Go to the Help icon.
2. From the Assistant tab, type your concern. Example: Getting error 185. 
3. Then, type Talk to a Human and click the Get help from a human option.
4. Choose either Chat or Callback.

To get assisted on time, please see our support hours page. 

Then, to make sure that your transactions are under the correct account, you can easily categorize them in QuickBooks. For the detailed steps, please visit this article: Categorise and match online bank transactions in QuickBooks Online.

Post again here if you have other questions about connecting your bank with QuickBooks. I'll be around to help. Keep safe.