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Everything you need to know about connecting your bank and credit cards in QuickBooks Online
ian70
Level 1

I am attempting to re-authenticate my Capital One connection. I get to the login popup but the main page shows "We couldn't complete your transaction" Error 571?

This has been an ongoing issue and was fixed temporarily. I can go on to login to Capital One but then when the popup disappears the base page still shows the Error 571 message. Support are not of any help.

1 REPLY 1
ShyMae
QuickBooks Team

I am attempting to re-authenticate my Capital One connection. I get to the login popup but the main page shows "We couldn't complete your transaction" Error 571?

I appreciate you providing details and attempting to re-authenticate your Capital One connection, Ian. 
 
It appears you have posted a similar query twice. My colleague has already responded to your concerns and recommended reaching out to our live experts to further check why you're still encountering Error 571.
 

You can view her response through this link:  https://quickbooks.intuit.com/learn-support/en-uk/banking/i-am-attempting-to-re-authenticate-my-capi...
 

If you have follow-up questions or need further assistance, please know we're here to help. 

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