Hello, @latestop247ltd .
There are a few things we need to ensure for you to successfully connect your Virgin account to QuickBooks Online (QBO). I'd be glad to help you with this matter.
To better assist you, could you please specify the name of the bank you are trying to connect to QBO? Also, have you encountered any errors during the connection process? This information will help us provide you with the most accurate solution.
Please note that QuickBooks Online only allows connections to banks that are supported by its platform. You can check if your bank is supported by referring to this article: Banks that support Open Banking connections with QuickBooks Online.
However, if you confirm that your bank is supported and you are still unable to connect, please check for any error messages.
If you encountered Error 102 or Error 105, it indicates that there is maintenance on your bank's end. To resolve this, please check your bank’s website for alerts or outages. You may need to wait for 24-48 hours and then manually update your Bank Transactions page.
For more troubleshooting steps regarding bank connection errors in QBO, you can refer to this article: Fix bank connection errors in QuickBooks.
Please let us know if you have further questions. We'll be right here to help you anytime.
