Hello there, @doug-scott.
There are times that your browser is full of frequently accessed page resources, that can cause unexpected behavior.
You can log in to your QuickBooks Online account via a private browser/incognito to check if it's a caching issue or not.
To use a private browser, here’s how:
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
- Google Chrome: Ctrl + Shift + N
- Internet Explorer: Ctrl + Shift + P
If it works, we’ll need to clear your browser’s cache to optimize the browser’s performance and your QBO experience.
If it works using the incognito/private browser, access your account using the alternative browser.
Also, if the issue persists. I recommend contacting our QuickBooks Customer Care Team. This way, we can further check what's causing the issue. Please check this link to view our support hours.
Keep me updated on how this works on your end. Thanks in advance!
