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summerchalk01-gm
Level 1

I can’t connect my NatWest bank account. Contacted my bank and they say everything is fine on their end

 
1 REPLY 1
Angelyn_T
Moderator

I can’t connect my NatWest bank account. Contacted my bank and they say everything is fine on their end

I've got you covered with connecting your bank to QuickBooks Online (QBO), @summerchalk01-gm.

 

You should be able to link NatWest bank to QBO. Since you can't connect it, I'd recommend replicating the steps through a private window to narrow down the result. Sometimes stored cache from your browser can cause unexpected behaviour while working with QuickBooks.

 

You can use either of these keyboard shortcuts to save you time:

 

  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge: Ctrl + Shift + P
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If that works, go back to the regular browser, and clear its cache. Otherwise, open a different browser that's available for you. 

 

If you encounter specific error codes, you can follow the instructions provided in this article to isolate the issue: Open Banking connection errors in QuickBooks Online

 

Once your bank is connected, the program will automatically download your most recent transactions. From the Banking page, you can now review and categorise them

 

Please feel free to leave a comment below if you have any other banking questions. I'll be right here to help. Have a great weekend!

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