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Level 1

I can't get my RBS bank connection to update it stopped around 40 days ago when I needed to renew permission for it? and I've tried everything to reconnect it ?

 
5 REPLIES 5
Moderator

I can't get my RBS bank connection to update it stopped around 40 days ago when I needed to renew permission for it? and I've tried everything to reconnect it ?

Hello there, JULINDA01,

 

Have you checked with your bank yet if they have updates? There are times when the bank has system issues which affects the connect in QuickBooks Online.

 

For now, you'll want to manually upload the bank transactions in QBO. Check out this article for detailed steps: Manually upload transactions into QuickBooks Online.

 

 

Here's an article for assigning, categorising, editing, and adding downloaded or uploaded bank transactions.

 

Let me know if you need anything else.

Level 1

I can't get my RBS bank connection to update it stopped around 40 days ago when I needed to renew permission for it? and I've tried everything to reconnect it ?

Hi Yes I've asked the bank they say it should work.Im not very technical but ive used it quite successfully for over a year and completed the updated permission for an open bank feed which I think is valid for 3 months easily before. After all its just a check box click the details are correct which takes you to the next screen when they search for the connection...however then the screen that supposed to connect comes up its just blank? it reads code 571 and 350 on 2 of the screens when completing this I'm unsure if that helps?

ive also tried to connect on other computers and on my I phone still no luck.

Moderator

I can't get my RBS bank connection to update it stopped around 40 days ago when I needed to renew permission for it? and I've tried everything to reconnect it ?

I appreciate the additional information, JULINDA01.

 

You'll see bank error 350 when the connection expires or get updated by your bank. To resolve this, you'll need to reconnect to QuickBooks Online.

 

Here's how:

  1. Click Banking on the left pane.
  2. Select the blue bank square for the account you need to reconnect.
  3. Select the Sign in link.
  4. Enter the user ID and password you use to sign in to your bank's website.
  5. Select the accounts you want QuickBooks to download transactions from. Then select Continue.
  6. Click Update.

Let me know how it goes, I'll be here if you need further assistance.

Level 1

I can't get my RBS bank connection to update it stopped around 40 days ago when I needed to renew permission for it? and I've tried everything to reconnect it ?

Hello 

 

Thanks this is what I'm doing and have been trying many times.However when I get to the last screen that normally opens up the connection nothing happens it stays blank?

QuickBooks Team

I can't get my RBS bank connection to update it stopped around 40 days ago when I needed to renew permission for it? and I've tried everything to reconnect it ?

We can do some troubleshooting step to fix this, JULINDA01.

 

To start, let's open and incognito or private browser. We use this mode to avoid cache from being stored. You can use the shortcut keys below:

 

  • Chrome: Press Ctrl+Shift+N.
  • Internet Explorer or Firefox: Press Ctrl+Shift+P
  • Safari: Hold down Command+Shift+N.

Next, go to https://qbo.intuit.com and log in to your account. Once logged in, go to the Banking page and try to connect your account. If it works, then the final step is to clear the cache from your regular browser. Here's an article for the instructions: Clear cache and cookies. Clearing the cache fixes common browser-related issues.  

 

As an alternate solution, you can try using a different browser to check if you can connect to RBS bank.

 

If you're still getting a blank page after the troubleshooting steps, I'd recommend reaching out to our Customer Care Team. We will further investigate the connection issue.

 

Here are the steps:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Select Start messaging or Get a callback.

 

You can always leave a reply on this thread if there's anything else you need. Thanks.