Hello there, JULINDA01,
Have you checked with your bank yet if they have updates? There are times when the bank has system issues which affects the connect in QuickBooks Online.
For now, you'll want to manually upload the bank transactions in QBO. Check out this article for detailed steps: Manually upload transactions into QuickBooks Online.
Here's an article for assigning, categorising, editing, and adding downloaded or uploaded bank transactions.
Let me know if you need anything else.
Hi Yes I've asked the bank they say it should work.Im not very technical but ive used it quite successfully for over a year and completed the updated permission for an open bank feed which I think is valid for 3 months easily before. After all its just a check box click the details are correct which takes you to the next screen when they search for the connection...however then the screen that supposed to connect comes up its just blank? it reads code 571 and 350 on 2 of the screens when completing this I'm unsure if that helps?
ive also tried to connect on other computers and on my I phone still no luck.
I appreciate the additional information, JULINDA01.
You'll see bank error 350 when the connection expires or get updated by your bank. To resolve this, you'll need to reconnect to QuickBooks Online.
Let me know how it goes, I'll be here if you need further assistance.
We can do some troubleshooting step to fix this, JULINDA01.
To start, let's open and incognito or private browser. We use this mode to avoid cache from being stored. You can use the shortcut keys below:
Next, go to https://qbo.intuit.com and log in to your account. Once logged in, go to the Banking page and try to connect your account. If it works, then the final step is to clear the cache from your regular browser. Here's an article for the instructions: Clear cache and cookies. Clearing the cache fixes common browser-related issues.
As an alternate solution, you can try using a different browser to check if you can connect to RBS bank.
If you're still getting a blank page after the troubleshooting steps, I'd recommend reaching out to our Customer Care Team. We will further investigate the connection issue.
Here are the steps:
You can always leave a reply on this thread if there's anything else you need. Thanks.