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Visit this post for a list of recent banking issues in QuickBooks Online.
keirconway1
Level 1

I cannot reconnect nationwide bank. i have removed it, deleted cookies. now it is says "sorry cannot process your request at this time" Its been doing this over a week.

 
1 REPLY 1
Angelyn_T
QuickBooks Team

I cannot reconnect nationwide bank. i have removed it, deleted cookies. now it is says "sorry cannot process your request at this time" Its been doing this over a week.

The Nationwide bank should be available for open banking connection, @keirconway1.

 

To isolate the issue, you can start by connecting the account using another supported browser. If that doesn't make any difference, I would suggest contacting our Support Team to investigate this further.

 

To contact support:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Contact Us from the Help menu.
  3. Type in a short description of your concern under the What can we help you with box.
  4. Proceed with the Let's talk button.
  5. Select either Start messaging or Get a call button.

For the new Help interface:

 

  1. Open your QuickBooks Online account, then go to the (?) Help icon.
  2. Choose the Talk to a human option (then type it again when prompted).
  3. Type in your concern.
  4. Select I still need a human.
  5. Proceed with Contact us.
  6. Click Let’s talk then choose either Get a call or Start messaging

For additional tips about connecting your bank to QuickBooks, you can open this link: Connect your bank feed using Open Banking.

 

Just in case you want to import your transactions manually, I also recommend checking out the instructions from this article.

 

Please let me know how else I can help you with QuickBooks or banking. I've got your back and am always happy to help. Thanks for coming and keep safe always!

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