Hi there, Sonia. Let’s work together to resolve this issue so you can continue syncing your transactions.
Before connecting your bank account to QuickBooks Online, let's ensure you can log in directly to your bank’s website using your credentials outside of QuickBooks. This step confirms your login details are correct and that your bank’s website is functioning as expected.
Additionally, it's also a good idea to check with your bank to see if there are any maintenance updates or system disruptions that might be affecting the connection.
If your bank confirms there are no issues, the problem may be related to your browser’s performance.
Here are a few actions we can take:
- Refresh your browser: Press Ctrl+R (Windows) or Command+R (Mac).
- Sign out of your QuickBooks Online account, then log back in.
- Access QuickBooks Online using a different browser, such as Google Chrome, Mozilla Firefox, or Microsoft Edge.
- Open QuickBooks Online in an incognito or private browsing window to bypass cached data.
Shortcut keys for incognito mode:
- Google Chrome: Press Ctrl + Shift + N
- Mozilla Firefox: Press Ctrl + Shift + P
- Microsoft Edge: Press Ctrl + Shift + N
- Safari: Press Command + Shift + N
Alternatively, you can manually upload transactions into QuickBooks to maintain your records.
If you have any further questions or require additional assistance, please add a comment below. We are here to help.
