I’m new, I can’t complete the process of linking my bank account to the QBapp. The end screen asks ‘select the main use of account’ and it won’t let me save it

I understand how important it is for you to successfully set up your bank account in your QuickBooks Business Accounting (QBBA) mobile app, Donna. I want to make sure this issue is resolved promptly for you.

Could you clarify if you're receiving an error message when attempting to tap the Save button in the app? Any specific details or messages you can provide will help us identify the root cause of the issue.

In the meantime, let's check if the problem is related to the mobile app. You can start by refreshing your data in the QBBA mobile app to ensure you have the latest available information and resolve any unexpected behavior.

Here’s how to refresh the data:

For iOS Devices:

1. Go to Settings and then tap General.
2. Click iPhone Storage and locate the QBBA app.
3. Select Offload App.

This process frees up storage space without deleting your app’s data and documents.

For Android Devices:

1. Open the Menu ☰, then tap More Options ⋮.
2. Select Settings and then choose Refresh Data.
3. Tap YES to confirm.

If the issue persists, try uninstalling and reinstalling the QBBA mobile app. To make sure you reinstall the correct version of the app, use the following links:

• Android Devices: https://play.google.com/store/apps/details?id=com.intuit.quickbooks&hl=en
• iOS Devices: https://apps.apple.com/us/app/quickbooks-business-accounting/id584606479

And if the problem still continues, you can log in to your QBBA account using a supported web browser with the same username and password. This will allow you to manage your business until the mobile app problem is resolved.

Please let us know in the comments section if you have any other questions or concerns about QuickBooks. Feel free to return to this forum anytime. We’re always here to help!