cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Everything you need to know about connecting your bank and credit cards in QuickBooks Online
Slobweb1
Level 1

I need to reconfirm consent for my bank accounts linked to quickbooks for transactions. It keeps coming up, unexpected error?

When i go manage accounts, both in red as my consent has relapsed. I press on the one I need to consent to, when it loads on the next page, it comes up unexpected error

1 REPLY 1
AdonL
QuickBooks Team

I need to reconfirm consent for my bank accounts linked to quickbooks for transactions. It keeps coming up, unexpected error?

Welcome to the Community forum, @Slobweb1. I value your efforts in fixing the issue you’re experiencing when reconfirming consent for your bank accounts in QuickBooks Self-Employed (QBSE). I got some tips on how to address this situation.

 

To help manage the unexpected error you encounter, I recommend contacting your bank to check if there are any ongoing issues, such as system updates, temporary restrictions, or policy changes, that might impact account syncing or consent validation in QuickBooks. These types of scenarios can often lead to the error you’ve described.

 

If your financial institution confirms that everything is working correctly on their end, I recommend speaking with our Live Support team and specifying which banks you’re trying to reconfirm consent.

 

This information will help them narrow down potential causes and provide the most suitable solution for the issue. You can navigate through and follow the prompts on the QuickBooks Contact Us page to reach our live experts.   image (164).png

 

Moving forward, I’d also recommend reconfirming your consent on or before 90 days, as required by the Open Banking standard. It will help maintain an uninterrupted connection between your bank and QBSE.

 

You're always welcome to post here, @Slobweb1. Should you have any additional details to provide or further questions, feel free to share them in the comments below. Our goal is to ensure your banking experience with QuickBooks stays uninterrupted.

Need to get in touch?

Contact us