I’ve lost connection with my bank. And when I press reconnect it does nothing. Any help?

Hello, @userdaveschofield87.

I'm here to share some troubleshooting steps so you'd be able to reconnect your bank account with QuickBooks.

First, what is the name of the bank account you're trying to reconnect with QuickBooks? This is for me to further check the root cause of this unexpected behaviour. 

In the meantime, let's access your QuickBooks account and reconnect your bank using a private or an incognito browser. It's possible that piled-up cache in your regular browser gets corrupted while trying to reconnect your bank. You can use any of these keyboard shortcuts:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+
• Safari: Command+Shift+N

Here's how to reconnect your bank account:

1. Go to the Gear icon ⚙.
2. Choose Bank Accounts.
3. Follow the on-screen instructions to reconnect your account. 

If it works, you'd want to clear your browser's cache.  Also, you can use other web browsers too. 

However, if the issue persists. I'd recommend contacting our Customer Support Team. A specialist can securely look up your account and investigate what's causing this issue.  

Also, you can read these articles to learn more about online banking: 

• Connect bank and credit card accounts to QuickBooks Self-Employed 

• Reconnect your bank account in QuickBooks Self-Employed 

• About SA103F Categories

Keep us posted here if you have other questions about managing your connected bank account. I'll always have your back. Take care always!