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Is anyone else having problems downloading from Barclays Business bank accounts? My link hasn't worked since Barclays upgraded their online banking site this week?

 
30 REPLIES 30
QuickBooks Team

Re: Is anyone else having problems downloading from Barclays Business bank accounts? My link hasn...

I'm here to help with your Barclays Business bank account concern, accounts44.

 

Did you receive any error message while trying to download bank transactions from Barclays Bank?

 

You can do manual update into your account. Here's how:

  1. From the left menu, click Banking.
  2. Choose Banking and select Update.
  3. Enter your Multi-Factor Authentication (MFA) credentials, if prompted.
  4. Hit Continue update.

 

Once done, you'll be notified when the update is complete. If you've encountered an error, you can check how to manually update an account to fix banking errors article as your reference.

 

I'm only a post away if you need more help.

 

 

Not applicable

Re: Is anyone else having problems downloading from Barclays Business bank accounts? My link hasn...

Thanks Alex - much appreciated. Had already cleared cache, didn't work. Just tried private browsing and cleared again - neither worked. My QB is saying QB trying to fix the problem and would advise when done. Had the same message Wednesday and received update saying QB had fixed - but it isn't fixed. I do download at least once a day so regular user.

QuickBooks Team

Re: Is anyone else having problems downloading from Barclays Business bank accounts? My link hasn...

Thanks for getting back, accounts44.

 

You can manually upload your bank transaction. Open a new tab and sign in to your bank. Download your bank transactions (CSV, QFX, QBO, or OFX format only). Then, upload it to your QBO account.

 

Here's how:

  1. Go to the Banking tab and select Banking.
  2. From the Update drop-down, choose File upload.
  3. Select Browse and locate the downloaded bank transaction. Then, Next.
  4. On the QuickBooks account drop-down, choose the account to which to upload the bank transactions.
  5. Click Next. Then, click Let's go (or Finish).

Also, let's check if this issue may be on the bank's end. You'll need to log in to your bank's website using the URL listed in QBO. 

 

Here's how to get the URL from QBO:

  1. Go to the Banking tab. Then, select Banking.
  2. Choose Add account
  3. Search for your bank and select it.
  4. Select the URL listed and open it to a new window.

Any issue on the bank can block the downloads. Check the bank's notifications or messages because most bank will send notifications if there's still ongoing maintenance. If everything's fine, go back Banking tab in QuickBooks and select the blue tile for the bank account. Then, click Update.

 

Reply on this thread if you have additional questions. Have a great one!

Not applicable

Re: Is anyone else having problems downloading from Barclays Business bank accounts? My link hasn...

Thank you Alex - option 1 not really an option this end - system stopped downloading during a day so I've got some trans in and some not and easier to default to old school reconciliations ignoring Quickbooks. Really don't want to start manual data downloads and uploads. Option 2 - tried, no messages from Barclays - tried to link again and getting same QB message: 

Something unexpected happened and we couldn't connect to your bank.

Try again in a few hours. (101)

 

Guess I could just start again and delete connections and try linking again.

 

Thanks again - much appreciated - will google (101)

QuickBooks Team

Re: Is anyone else having problems downloading from Barclays Business bank accounts? My link hasn...

Hello accounts44,

 

The maintenance that is ongoing with Barclays is expected to last until Monday - however as we are a third party we are unable to guarantee that this is the case. We would advise to keep an eye on downdetector.co.uk - here you can check if there are any ongoing issues with the Barclays connection.

 

Thanks,

 

Talia

Not applicable

Re: Is anyone else having problems downloading from Barclays Business bank accounts? My link hasn...

I am also having the same issues with my Barclays Business bank account. I have deleted the account and tried to re add it however once I enter my details the page just freezes. Happens on both of my computers on different browsers.

 

Help required!

Moderator

Re: Is anyone else having problems downloading from Barclays Business bank accounts? My link hasn...

Hi there, Parks,

 

Thanks for joining the thread and raising this to our attention. Let me get the help you need in connecting your Barclays Business Bank account into your QuickBooks Online (QBO) account.

 

To start with, we can perform some basic troubleshooting steps like using an incognito/private browser.
Just follow the keyboard shortcuts below to open a private browser:

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift +N

Once able to open a private browser, try to connect bank account again. However, if you’ve encountered any error message upon connecting, here’s a great resource you can check to fix banking errors: https://quickbooks.intuit.com/community/Banking/How-to-manually-update-an-account-to-fix-banking-err....

 

I'm here to ensure that you're able to connect bank account, so please feel free to provide an update for how it goes. Have a great day!

Frequent Explorer *

Re: Is anyone else having problems downloading from Barclays Business bank accounts? My link hasn...

My bank balance is now updated but no transactions have been brought through. Apparently they are still working on it. Have had a few issues with QBO recently and am beginning to wish I had gone with Xero two years ago. It annoys me that they won’t listen to feedback and requests for changes as well. 

QuickBooks Team

Re: Is anyone else having problems downloading from Barclays Business bank accounts? My link hasn...

Thanks for joining on this thread, Valindia.


Allow me to step in for a moment and route to the right path, so you can start accepting new transactions.


I’ve checked with my resources and didn’t find any investigations about data not coming through QuickBooks. Have you tried following the troubleshooting steps provided by my colleagues above?

 

If yes, I recommend you get in touch with our QBO Care Team. They’ll have to gather sensitive information to pull up your account. Once it’s verified, our support team will check the connection of your bank feeds in a secure environment.


If necessary, they will perform a screen-sharing session with you to determine what’s causing this issue. You can reach them by following these steps.

 

  1. Go to Help at the top, then click on the Contact Us link.
  2. In the What can we help you with? window, enter contact support in the field box.
  3. In the Choose a way to connect with us section, select Chat or Get a callback.

I myself want to be heard as well. Please know your voice counts as this will help us determine the features we need to improve on.

 

Rest assured whatever feedback you have, I’ll send it here on my end.

 
This should help you move forward. Stay in touch if you have any follow-up questions or concerns about QBO. I’ll be right here to help.  

 

Frequent Explorer *

Re: Is anyone else having problems downloading from Barclays Business bank accounts? My link hasn...

Th is a concern as I spent over an hour talking to someone yesterday who said they were investigating this problem. So is no one looking into it. I suggest you look through the community forum as lots of people have reported this problem and are getting frustrated by the lack of support from QBO

QuickBooks Team

Re: Is anyone else having problems downloading from Barclays Business bank accounts? My link hasn...

Thanks for joining the thread, Valindia.

 

We are currently experiencing issues connecting to Barclays Bank. This issue has been reported already, and our online banking team is actively working to have a permanent fix. 

 

Rest assured, I will personally update you once this issue will be fixed. 

 

I'm only a post away if you need anything else.

Not applicable

Re: Is anyone else having problems downloading from Barclays Business bank accounts? My link hasn...

Thank you - will await update

Not applicable

Re: Is anyone else having problems downloading from Barclays Business bank accounts? My link hasn...

I am having the same issues with my Barclays Business account. I can update but no transactions appear. No problems with my Halifax account however.

 

I'm guessing a fix hasn't been found yet?

QuickBooks Team

Re: Is anyone else having problems downloading from Barclays Business bank accounts? My link hasn...

Hello Dean

 

Would you be able to try clearing the cache and cookies on your browser(making sure the time frame is set to all time) then,close down the browser and restart the browser sign in to QuickBooks and hit on update. You may then need to do pin sentry or extra security it should then update the transactions as that issue was resolved. Let us know how you get on

 

Thanks

 

Emma

Community Explorer **

Re: Is anyone else having problems downloading from Barclays Business bank accounts? My link hasn't worked since Barclays upgraded their online banking site this week?

We are also having a problem downloading transactions from our Barclays Business account today. What is the solution?

Thanks,

Susan

QuickBooks Team

Re: Is anyone else having problems downloading from Barclays Business bank accounts? My link hasn...

Hi Susan, 

 

 

Can you try clearing the cashe on your browser and then go to banking > pencil icon > edit sign in info. If the account does not update after this let me know if you see an error code.

 

Thanks

Not applicable

Re: Is anyone else having problems downloading from Barclays Business bank accounts? My link hasn...

We have the same problem its been like this for 17 days now! 

Not applicable

Re: Is anyone else having problems downloading from Barclays Business bank accounts? My link hasn...

Hi, the solution posted and I got told worked. You need to clear your internet cache, restart your browser, log back in and hit update in the banking section. After completing this, all my transactions showed up. Hope this works for you too.

Not applicable

Re: Is anyone else having problems downloading from Barclays Business bank accounts? My link hasn...

Nope :( It's sooo annoying as 90% of our clients are with Barclays 

QuickBooks Team

Re: Is anyone else having problems downloading from Barclays Business bank accounts? My link hasn...

Hi Lindsey,  

 

 

Sorry to hear that! Are you getting an error code when you update the bank? Its always worth tying the update in an incognito (private browsing) window too, this can pull the transactions through.

Not applicable

Re: Is anyone else having problems downloading from Barclays Business bank accounts? My link hasn...

yes 102 i have tried all different web browsers and the add. Tried to delete on some and now can not connect them back up. I have even deleted cookies, history and passwords and nothing still. :(  

QuickBooks Team

Re: Is anyone else having problems downloading from Barclays Business bank accounts? My link hasn...

I can see our social media coordinator is replying to this on another post - please follow his steps to get this resolved :) 

Not applicable

Re: Is anyone else having problems downloading from Barclays Business bank accounts? My link hasn...

Appears this problem is back for me on a weekly basis now but tonight I am not getting anything. I have tried everything i had always done before i.e clearing cache, browser, etc, etc

This time i even removed the account, re-added, tried incognito browsing and it will not pull any transactions through. My personal Halifax account is working fine but again it's my Barcleys Business account which doesn't. The only thing it shows is the correct balance when updating and no error codes.

This is quite honestly becoming a nightmare spending over an hour or more each week trying to rectify the issue and not being able to organise 

Anonymous
Not applicable

Re: Is anyone else having problems downloading from Barclays Business bank accounts? My link hasn...

Hi there, @DeanH,

 

Thank you for letting us know about your recent experience when using the QBO Online Banking. I can definitely see how this would be frustrating when dealing with multiple tasks and clients.

 

I know that having to go through multiple troubleshooting steps and not having any of them work can be a real pain when you have more important things to be doing.

 

Since the problem occurs several time, I highly recommend contacting our phone support so they can create an investigation for Barcleys Business Account. As much as I would love to get this handled directly, software issues require pulling up your account information, which I am unable to do in this public forum.

 

There they have the tools to review your account and can escalate this to the correct department. Here's how you can contact us: QuickBooks Online United Kingdom

 

In the meantime, you can manually import your transactions to keep your account up to date:

 

Manually upload transactions into QuickBooks Online

Import bank transactions using Excel CSV files

 

Please let me know how everything goes or if you have further questions. I'm more than happy to help. Cheering you to continued success in all your endeavors.