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Level 1

Is anyone else having trouble connecting QB Online to TSB Business banking accounts today? It says 'old' on the end of the bank name, not sure it did yesterday...

 
24 REPLIES 24
QuickBooks Team

Re: Is anyone else having trouble connecting QB Online to TSB Business banking accounts today? It...


Hello pumprescue,

 

Welcome to the Community - thank you for your question!

 

Are you getting any error message when trying to connect to TSB?

 

Thanks,

 

Talia

Level 1

Re: Is anyone else having trouble connecting QB Online to TSB Business banking accounts today? It...

Its says 103, which I know is something along the lines of 'not accepted by bank'. However, I can still log in to the bank directly with those credentials, and capslock etc is not on. It's the correct credentials (no recent changes). It does say this is the bank it's connecting to though: 

TSB Bank (UK) - Business Banking - Old

Perhaps it's skipped back to the old version somehow?

QuickBooks Team

Re: Is anyone else having trouble connecting QB Online to TSB Business banking accounts today? It...


Hello,

 

Do you have access to Facebook or Twitter so you can private message us your email address (@QuickBooksUK)? There is an investigation into this issue which we would like to add your account to.

 

Thanks,

 

Talia

Level 1

Re: Is anyone else having trouble connecting QB Online to TSB Business banking accounts today? It...

Thanks Talia, I only have access to my private Facebook account as the company doesn't run SM pages.

Can the business email address not be taken from our QB account? If not, can you provide me with an email address to send our email address to?!

QuickBooks Team

Re: Is anyone else having trouble connecting QB Online to TSB Business banking accounts today? It...

Hello,

 

Unfortunately this is the only way we can find your account, we personally do not have an email address. You could call our support line who will be able to add you onto this investigation. You can reach them through 0808 234 5337

 

Thanks,

 

Talia

Level 1

Re: Is anyone else having trouble connecting QB Online to TSB Business banking accounts today? It says 'old' on the end of the bank name, not sure it did yesterday...

Hi, I had a problem yesterday with exactly the same issue described but somehow Quickbooks also pulled all my personal bank account details through which are totally unconnected with my business - yet I have never given permission or connected those accounts to. I'm wondering if it's duet the fact TSB personal and business account login credentials are shared (if you've opened a business account after a personal one)

 

My main TSB business account is now showing closed on QB (still open in the real world) - all transactions have been removed  and only my Business deposit account correctly remains as connected but it does show TSB Bank (UK) - Business Banking - Old. 

 

Although I raised it with QB they replied saying the issue had been resolved and to get back to them to see if I agree, yet clearly it isn't and I have had no response to my two emails sent back to their support team. It's pretty frustrating.

 

 

QuickBooks Team

Re: Is anyone else having trouble connecting QB Online to TSB Business banking accounts today? It...


Hello Lomotype,

 

Would you be able to send us your email address in a private message through Facebook or Twitter, including a brief outline of your issue? We will then look into your case for you.

 

Thanks,

 

Talia

Level 1

Re: Is anyone else having trouble connecting QB Online to TSB Business banking accounts today? It...

Thanks Talia - have just messaged you through twitter

Level 1

Re: Is anyone else having trouble connecting QB Online to TSB Business banking accounts today? It...

If any one else gets this, I've just figured out what it is. TSB have updated the online App, you need to go in and re-agree to the T's & C's, sign back in and then try reconnecting via Quickbooks.

 

Our QBO banking feed has now updated / reconnected, so all sorted.

Level 1

Re: Is anyone else having trouble connecting QB Online to TSB Business banking accounts today? It...

Thanks for sharing this. I had recently signed in and updated the T&C's but it hasn't made any difference to my particular circumstances. It looks as though my QB accounts and data have been corrupted although the feed is updating my figures correctly. QB are looking into my issue and have been pretty good at trying to understand what has gone wrong with a promise to fix things. Glad it's worked out for you though :)

Level 1

Re: Is anyone else having trouble connecting QB Online to TSB Business banking accounts today? It...

i have had a look but cant see where to do this on the tsb app

QuickBooks Team

Re: Is anyone else having trouble connecting QB Online to TSB Business banking accounts today? It...

Hi Grasshopperaggy,

 

Have you tried pumprescue's suggested steps (go in and re-agree to the T's & C's, sign back in and then try reconnecting via Quickbooks)?

 

If you already tried logging in and you're still unable to connect, please give us a call so we can assist you further. You can see the number in @TaliaI's post above.

 

You're always welcome to visit us anytime if you have questions. We're here to help.

Level 1

Re: Is anyone else having trouble connecting QB Online to TSB Business banking accounts today? It...

Hello 

 

Hello Sean!

There has been an update and we now have an open investigation for issues regarding connection to TSB. They indeed changed the security type, now asking for an additional step to login, and QuickBooks is working together with the bank to make sure we will fix the issue as soon as possible. I added your case to the investigation, so both of us will be notified with an email once the issue is resolved. I will keep you posted.


Best regards,
ana silva

Level 1

Re: Is anyone else having trouble connecting QB Online to TSB Business banking accounts today? It...

Hi Grasshopperaggy,

The App has updated to show live feeds of your bank accounts (as I'm sure you've know!). When I first tried to login to the mobile phone App after they updated it, it pushed the T's & C's and box to tick as part of the login process, if you see what I mean?

So I didn't have to login and then go looking for the box to tick, I could only login by ticking the box.

I you aren't seeing this T's & C's section on the mobile App, I can only assume that either you have already accepted them and your system has a further problem, or there is a problem with the App even before getting to the login stage.

Hope they get it sorted for you, anyway.

Level 1

Re: Is anyone else having trouble connecting QB Online to TSB Business banking accounts today? It...

Thanks  

no i didnt get any box to tick. Hopefully it will get resolved soon.

QuickBooks Team

Re: Is anyone else having trouble connecting QB Online to TSB Business banking accounts today? It...

Hello there, Grasshopperaggy.

 

The TSB bank has updated their website. It lets the customers enter a memorable word to log in. If you're not able to do pumprescue's suggestion, please contact us to have this better checked. You can get the number from @TaliaI's post. 

 

In the mean time, you can import bank transactions using CSV file

 

If you have other concerns, please don't hesitate to let us know. 

Level 1

Re: Is anyone else having trouble connecting QB Online to TSB Business banking accounts today? It...

Tsb business have always done a memorable word ever since I have used them. 3 year. Not had any problems until last Monday .

QuickBooks Team

Re: Is anyone else having trouble connecting QB Online to TSB Business banking accounts today? It...

Hello,

 

As suggested above, it would be best to contact our support team to look through this for you. You can find their number from my above post.

 

Thanks,

 

Talia

Level 1

Re: Is anyone else having trouble connecting QB Online to TSB Business banking accounts today? It...

As I have already posted I have been in touch bit problem is still not solved

QuickBooks Team

Re: Is anyone else having trouble connecting QB Online to TSB Business banking accounts today? It...

Hello,

 

In that case, you will need to wait until the investigation is resolved by our engineers. They will be in touch as soon as they have this update.

 

Thanks,

 

Talia

Level 1

Re: Is anyone else having trouble connecting QB Online to TSB Business banking accounts today? It...

Hi

 

I also cannot get TSB access through QB - I have had no option to confirm changes to T&C either. They have used a memorable name as long as I have been with QB and up to this last week or so I have not had any issues 

Level 1

Re: Is anyone else having trouble connecting QB Online to TSB Business banking accounts today? It...

Hope you have better luck than me.  Each different person from qb. Gives me different answers but no solution.

QuickBooks Team

Re: Is anyone else having trouble connecting QB Online to TSB Business banking accounts today? It...

Hello

 

We currently have an escalation in place with our banking engineers for this issue, do you use the memorable word when you sign in via online banking? Tsb have updated their website which has had a knock on affect in our product and as we are a third party we then have to make changes in our product to match Tsb's.Can you send us a PM on Facebook or twitter with your email address so we can add your company to the escalation.

 

Thanks

 

Emma

Level 1

Re: Is anyone else having trouble connecting QB Online to TSB Business banking accounts today? It...

Hi Emma,

mine is now working fine so I don't need a reply. I just wanted to confirm what others are saying, in that TSB has used two-stage sign in (username and password, followed by memorable information on the next page), for about a year. This does not seem to have changed in any way.

 

I appreciate that others aren't seeing the T's & C's on the mobile App, but for me at least, this was the only thing that changed - nothing to do with memorable info, or the website - just an update to the App.

 

Perhaps TSB have shifted some users to the updated App, but not others, and this might be why some are still having issues? Those having issues connecting still, do you see live banking feeds when you login to the App now, for instance? And have to go to a different page to e.g. confirm a new recipient, which used to pop straight up when you logged in to do so? If not, you may still be on an un-updated App version, so not able to connect.

 

That's me out of ideas anyway!