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Community Contributor **

Is Barclays bank feed automatic yet ? Not been able to connect using Pin sentry method today - says my bank accounts are not recognised.

 
19 REPLIES 19
QuickBooks Team

Re: Is Barclays bank feed automatic yet ? Not been able to connect using Pin sentry method today ...

Hello cwright1,

 

Barclays have ongoing maintenance at the moment, which is stopping the connection through QuickBooks. This is expected to last until Monday - however as we are a third party we are unable to guarantee this for sure. Please keep an eye on https://downdetector.co.uk - here you can check if any other users are reporting issues with their Barclays connection.

 

Thanks,

 

Talia

Community Contributor **

Re: Is Barclays bank feed automatic yet ? Not been able to connect using Pin sentry method today ...

This is hopeless - The bank feed now connects and the bank balances change but there are no transactions to match - so somehow in QB the bank is updated but no way of seeing the transactions.

Plenty of apologies from helpline this morning and they say they have lots of customers having problems with Bank feed - and suggest it may be the end of the week before its fixed. 

Not good enough QB - wish I had never moved and will seriously be looking at other options. 

This product is not fit for purpose when added to the hours spent moving invoices across, duplicated bank entries and flat rate scheme vat not be ready - with no ability to apply the 1% discount split in a quarter.

As for any compensation for the wasted days - yes days in trying to sort out these issues - and that is only in the last 6 months.. Wish I had never selected QB.

QuickBooks Team

Re: Is Barclays bank feed automatic yet ? Not been able to connect using Pin sentry method today ...

Hello there, @cwright1

 

We're aiming to provide a positive customer experience. I've checked here on my end and we don't currently have open investigations about QuickBooks not finding match for existing transactions. 

 

We'll need to check the root cause of this issue. Since the process requires gathering of sensitive information, I'd suggest contacting our QuickBooks Online Customer Care Team. They have the tools, such as screen sharing, to review your account and provide troubleshooting steps on how to resolve it. 

 

If you want to bring in all the transactions, you can use the WebConnect process as an alternative. First, you can a download a .CSV file from your bank's website. Here's are the steps: 

 

  1. Log in to your bank's website. 
  2. Follow your bank's online process to download your transactions to your computer. 
  3. Choose the .CSV file. 
  4. Map the file fields correctly
  5. Name the file you downloaded and save it in your computer. 

 

After that, you can upload the file to your QuickBooks account by performing the steps below: 

 

  1. Go to Banking from the left menu. 
  2. Choose File upload from the Update drop-down menu. 
  3. Click Browse and choose the .CSV file from your computer. 
  4. Select Next
  5. Click Let's go or Finish

 

For more details, please refer this helpful article: WebConnect Guide

 

Just to confirm, what is your specific question about invoices? This way, I can provide the accurate resolution. In the meantime, you can freely browse all the topics about managing your customers and income through these Help articles

 

For your concern of duplicate bank entries, you can exclude them by performing the steps through this article: Exclude Expenses. Since you use the Flat Rate Scheme (FRS), there isn't an option to apply the 1% discount split in a quarter. You'll have to pay VAT as a fixed percentage of your VAT inclusive turnover. For more information, please see this article: About FRS

 

The steps and resources above will help improve your experience not to give up QuickBooks, @cwright1

 

You can count me in if you need anything else. Take care always. 

Community Contributor **

Re: Is Barclays bank feed automatic yet ? Not been able to connect using Pin sentry method today ...

I have just called the helpline (again) and there is a message before you even speak to an operator that says QB are aware of issues with Barclays feed. The problem I am having is part of that feed problem . 

I understand "your engineers are working on it". 

I first reported this a week ago - how long does it take to resolve this?

One can accept glitches happen but this is taking far too long to fix.

QuickBooks Team

Re: Is Barclays bank feed automatic yet ? Not been able to connect using Pin sentry method today ...

Hi cwright1,

 

We understand the importance of being able to connect with your bank with use of the bank feed feature of QuickBooks Online, the Barclays issue at the moment is still being investigated due to multiple errors occurring. The issues have occurred following on from some scheduled maintenance on Barclays side for third party connections and our engineers have been actively working on the issues.

 

We have had reports of the connection working for some customers who had been receiving the 101/102 error code can I please check which error you are receiving now or are you connected and no transaction are being brought in?

 

 

Community Contributor **

Re: Is Barclays bank feed automatic yet ? Not been able to connect using Pin sentry method today ...

My issue now is it connects ok and the bank balances change to the exact balance currently at the bank but no transactions are visible to process in the banking tab - so whilst the bank balance changes no actual transactions are visible in quickbooks.

QuickBooks Team

Re: Is Barclays bank feed automatic yet ? Not been able to connect using Pin sentry method today ...

Hello cwright,

 

Our engineers are aware of the ongoing issues with transactions and have reopened the investigation. They are working to resolve this as quickly as they can.

 

Thanks,

 

Talia

Not applicable

Re: Is Barclays bank feed automatic yet ? Not been able to connect using Pin sentry method today - says my bank accounts are not recognised.

No I still can't connect as of 17th April, so at the moment not sure what I'm paying for ?

Luckily I did my VAT return just before i had this problem.

Spoke to quickbooks and Barclays and both seem to be blaming each other 

Community Contributor **

Re: Is Barclays bank feed automatic yet ? Not been able to connect using Pin sentry method today - says my bank accounts are not recognised.

After 2 weeks of not working it now seems the Barclays feed is back as of Tuesday 23rd.

Community Contributor **

Re: Is Barclays bank feed automatic yet ? Not been able to connect using Pin sentry method today - says my bank accounts are not recognised.

Clearly I spoke too quick - Barlcays bank feed connects, says it downloads and changes the balances in the bank accounts BUT NO ENTRIES ARE SHOWN.

 

When will you get this fixed. HOPELESS. Seriously - you guys need to get your act together. Time to look elsewhere - anyone considering QuickBooks - Don't 

QuickBooks Team

Re: Is Barclays bank feed automatic yet ? Not been able to connect using Pin sentry method today ...

Hey there, @cwright1.

 

This issue has been reported previously and was resolved. Since you're still unable to see your transactions, you can manually update your bank to load the transactions from your bank. Or upload a CSV file. Let me guide you through the steps.

 

Connecting your bank account automatically downloads your transactions in QuickBooks. When transactions don't automatically download, you may need to manually update it from your banking page to download them.

 

Kindly follow these steps to manually update your bank:

  1. Click on Banking from the left panel.
  2. Click on Update.

You can also upload a downloaded CSV file of your transactions from your bank's website. Then you can upload them in QuickBooks by following these steps:

  1. On the Banking page, choose File Upload from the Update drop-down.
  2. Click on Browse to choose the file.
  3. Click on Next to choose your QuickBooks Account.
  4. Click on Next to map your transactions correctly.
  5. Click on Let's go! to review your transactions.

That's it! You now have your transactions from your Barclays bank.

 

You may read this article for more information: Add and Match Downloaded Banking Transactions.

 

Feel free to tag me in your comment if you have any other concerns. I'd be glad to assist you.

Community Contributor **

Re: Is Barclays bank feed automatic yet ? Not been able to connect using Pin sentry method today ...

Not that simple - I am aware of being able to download a csv file but having updated the bank feed it connects, changes the bank balances in QE but does not show the entries as I described before .

 

Your suggestion does not cover this as it risks duplicating the bank entries within QB. CSV's take longer and do not draw down the bank balance and risk missing the dates. 

 

Not really a solution is it?

 

And clearly the issue is not resolved and needs to be reopened. Typical QE in denial response 

Community Contributor **

Re: Is Barclays bank feed automatic yet ? Not been able to connect using Pin sentry method today ...

Just an update I tried updating bank for a third time - this time the entries appeared but I have a 10 day gap from 18th April to 29th april 

Glad I did not follow your advice to download by CSV but clearly there are still issues with the Barclays Feed that are ongoing for best part of a month now

PLEASE FIX THIS

QuickBooks Team

Re: Is Barclays bank feed automatic yet ? Not been able to connect using Pin sentry method today ...

Hello cwright1,

 

I'd recommend downloading the missing transactions from April 18 to 29 and uploading them to QuickBooks.

 

As I've read your previous posts, I'm confident that you can avoid duplicates because you know which transactions are missing. In addition to that, uploading your transactions will not automatically add them to your books. You can still manage them, and you can exclude the ones that are already in your books.

 

In regard to the missing transactions behavior, this is already resolved as I've checked. However, we are willing to continue the investigation so we can prevent the same thing in the future. You can to get in touch with our Phone or Chat team to continue it.

 

You can always ask us here when you need help.

Community Contributor **

Re: Is Barclays bank feed automatic yet ? Not been able to connect using Pin sentry method today ...

Thanks

As the uploads continued not to work fully yesterday I did upload by CSV.

I have done a further update today and at last all the entries and bank balances are there so hopefully this is now resolved.

 

 

Community Contributor **

Re: Is Barclays bank feed automatic yet ? Not been able to connect using Pin sentry method today ...

Another Barclays download another error - this time only some entries downloaded on 1 day about 15 entries were missed.

Fortunately I spotted before chasing customers on bills they have already paid.

Yes I know I have to mark off all those entries and check which ones have been missed - download the missing items on CSV and hope I don't make an error. 

All very time consuming and undermining faith in the accuracy of QB. When will you guys get this to work properly. Useless springs to mind 

QuickBooks Team

Re: Is Barclays bank feed automatic yet ? Not been able to connect using Pin sentry method today ...

Thanks for joining the Community, @cwright1.


I appreciate you finding a way to keep your transactions complete. Updating the online banking can help get past the error.


The steps are easy to follow. Here’s how:

 

  1. Make sure to log in first to your company.
  2. Go to the left panel and choose Banking.
  3. Select the Banking option.
  4. In the Bank and Cards drop-down, choose Barclays.
  5. In the upper-right hand, click on the Update tab.

This process refreshes the connection and should help fetch new data. For future reference, you can bookmark this link on how to troubleshoot issues with bank feeds.


If you run into any hurdles while running these steps, let me know by posting a comment below. I’ll be right here to assist further.

Community Contributor **

Re: Is Barclays bank feed automatic yet ? Not been able to connect using Pin sentry method today ...

Thanks for your effort but you are describing how to update a bank feed. The problem is not how to obtain a bank feed up date but that between Barclays and Quickbooks the feed is incomplete. 

 

It has become so unreliable over the last 6 weeks or so I have decided to upload by CSV. This takes much longer but I spent nearly an hour sorting out which were the missing entries over 3 banking days and adding them to QB. 

Clearly this is not working - QB appear to be in denial instead of acknowledging the issue and trying to fix so it operates properly.

QuickBooks Team

Re: Is Barclays bank feed automatic yet ? Not been able to connect using Pin sentry method today ...

Hi there, @cwright1.

 

I'd be glad to help share information about the issue with Barclays.


I've checked that there are issues raised by other customers about transactions with Barclays Bank that are not updating to QuickBooks Online (QBO). A ticket was already submitted about the issue and our banking team is currently working together for an immediate resolution.

 

I know how it takes and time-consuming it is to upload the transactions manually. However, the workaround as of the moment is to upload the transactions using a downloaded CSV file of your transactions from your bank's website. 

 

If you've already contacted our Support Team and was added to the list of affected users, you'll automatically receive an email notification for the latest updates.

 

In addition, you can always check our self-help articles in case you have any other QuickBooks concerns in the future: Help articles for QBO.

 

Please don't hesitate to add a comment below if you have any other banking concerns, I'll be always here to help you. Have a great day ahead!