My bank won’t upload, it’s Santander Any help thanks Julie

Hi there, @juliecottam.

You'll want to re-download the transactions to get this fixed. Let me walk you through how. You can use the Web Connect file to download manually. Please see this link for the detailed steps: Manually upload transactions into QuickBooks Online.

Here's how:

1. Select Banking on the left pane.
2. Choose Banking at the top, then click File Upload.
3. Click Browse and choose the file you saved in Step 1.
4. Click Next.
5. From the QuickBooks account drop-down, select the account you want to upload the bank data to and click Next.
6. If you're uploading a CSV file, you're prompted to select columns from the CSV file that match QBO banking fields.
7. Click Next when you're done.
8. Select Let's go or Finish.

After that, verify your bank register to see transactions. I'm also attaching these handy articles in case you want to do the following.

• Match and categorize bank transactions in QuickBooks Online.
• Reconcile an account in QuickBooks Online.
• What to do if bank transactions won’t download or there's a bank error.

Should you need further assistance, don't hesitate to leave a comment below. We're always here to help.