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Level 1

My client uses Revolut bank. We had this connected to their QBO with no problems. It now needs to be reconnected every 90 days, but isn't allowing me - Owner role needed

I can access the bank directly on the Revolut website with no problems, and I am master admin for them on QBO. Any ideas why I am having this problem?
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QuickBooks Team

My client uses Revolut bank. We had this connected to their QBO with no problems. It now needs to be reconnected every 90 days, but isn't allowing me - Owner role needed

Hello Quick_ Accounts

 

If the message is the owner role needed and you are master admin can we ask is this an account with more than one signatory? Also is there a one-time passcode or other multi-factor authorization like pin sentry linked to this account?

If possible could you attach a screenshot of the error and blackout any bank details

 

Emma