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Visit this post for a list of recent banking issues in QuickBooks Online.
peterelstob-yaho
Level 1

My connection to the bank has expired, but when I try to reconnect, the screen just goes back to my Home Screen instead of taking me to the bank website. Any ideas?

 
1 REPLY 1
Jovychris_A
QuickBooks Team

My connection to the bank has expired, but when I try to reconnect, the screen just goes back to my Home Screen instead of taking me to the bank website. Any ideas?

Hello there, @peterelstob-yaho.

 

You can sign in to QuickBooks Online and then copy the link to your bank's website by clicking the Pencil icon on the blue tile, then select Edit sign in info. From the window, click on the link, so you be routed to the official login page of the bank.

 

Also, it's possible that cookies made this unexpected behavior in QBO. You'll need to isolate this using a private browser to see if the same thing happens.

 

This browser mode helps you free from cookies that make QBO unable to load the same page, like Banking.

 

Make sure to open a supported browser, then follow the shortcut:

  • Google Chrome: Press Ctrl Shift N
  • Mozilla Firefox: Press Ctrl Shift + P
  • Microsoft Edge: Press Ctrl Shift P

 

When it loads the same Banking page, go back to your regular browser and clear its cache and cookies. This helps QuickBooks to perform efficiently. You can also use other supported browsers if it persists.

 

Additionally, you can go to our website: Video Tutorials. This page provides you step-by-step videos to effectively manage your banking in the online software.

 

Please place a comment on how it goes. I'll get back to you as fast as I can. Stay safe and more power to your business!

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