I can share some troubleshooting steps that will fix this issue, emfijiaussus.
Since you already contacted your bank to check if they are experiencing technical difficulties or undergoing maintenance. We can perform a manual update to get your latest bank transactions. I'll guide you how:
- Select Banking from the sidebar menu.
- Go to the Banking tab.
- Choose the appropriate bank account.
- Click the Update button.
Additionally, there are some errors that block the program from downloading your new bank transactions. Please follow this link to fix specific download errors: What to do if bank transactions won’t download or there's a bank error.
If it still cancels your request after trying all the solutions above, I recommend getting in touch with our technical supports. This way, we'll able to pull up your account in a secure environment and conduct an investigation.
Before doing so, please check out our support hours to ensure that we address your concerns on time. Here's how to connect with us:
- Click the Help icon.
- Select Contact Us.
- Enter "Unable to get the latest bank transactions" with your bank's name in the description, then click Let's talk.
- Choose Start a chat.
In the meantime, we can manually upload transactions into QuickBooks Online. Once they're in, let's start matching and categorizing your downloaded bank transactions.
I'll be right here to continue helping if you have any other concerns or questions about how online banking works in QuickBooks. Stay safe and healthy.
