Hello Leeengland7, unsynced receipts are due to a problem with the bank feed or ongoing maintenance at your bank.
To better understand why the receipts are not linked, could you please provide the name of your financial institution? Any information you can provide would be appreciated.
In the meantime, I recommend checking your bank's website to see if they have any ongoing issues, as QuickBooks relies solely on the data provided by your bank.
To fix the issue with the receipt not linking, I recommend manually refreshing your bank transactions.
Here's how:
- Sign in to your QuickBooks Sole Trader account.
- Go to the Transactions menu in the left pane and select Bank transactions.
- From there, click the Refresh icon.
If the issue persists, consider manually uploading them using a CSV file so you can categorise them as needed.
Please note that manually refreshing and uploading transactions can result in duplicate entries. If this happens, you can easily remove the duplicates by selecting them and choosing Exclude.
If you have any further questions or require additional assistance, please don't hesitate to leave a comment below. We are here to help!
