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Nationwide Building Society

I have set up the required permissions via my online banking with my Bank, Nationwide BS but when I try to apply the consent in QB I keep getting...

We didn’t catch that response. Let’s try again.

This may be something on our end. Make sure you’re good and connected on yours.

 

So each time I log in to QB, I have to go through the whole process of setting up permissions with my bank, which is becoming somewhat tedious!...

 

I AM good... Over to you...

3 REPLIES 3
QuickBooks Team

Re: Nationwide Building Society

Thanks for letting me know about this, @Cris67.

 

I'd like to ensure that you'll be able to run the QuickBooks Self-Employed with no issues. 

 

If you've set up the required permissions for online banking connection, I'd recommend getting in touch with your financial institution to verify if it has been approved. 

 

Once verified that all information is correct on their end and the issue persisted, I'd suggest reaching out to our Customer Care Team. They have the tools to pull up your account and determine what's causing the issue. 

 

Also, I've included here some articles about handling bank transactions in QBSE for your reference: 

Please let me know how things go. I want to make sure you're all set. More power to your business!

Not applicable

Re: Nationwide Building Society

I've already set up the permissions. Six times. So that's 7 permissions now set for each of the 2 accounts I'm trying to connect. 14 in all... The issue is that when I go to my QB banking connection page it's telling me I still have to set up the new connection and I'm still getting the same message when agreeing to QB's consent...

We didn’t catch that response. Let’s try again.

This may be something on our end. Make sure you’re good and connected on yours.

QuickBooks Team

Re: Nationwide Building Society

Thanks for taking the time to reach us back, Cris67.

 

I hate to know you experience this kind of inconvenience.

 

The recommendations shared by my colleague above will help you get through the error. However, if you're still experiencing the same thing, I suggest you get in touch with our Customer Care Team for further investigation. 

 

I want to make sure this is taken care of. I would appreciate if you'll update me on how it goes. I'm always here whenever you need help.